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Connecting endpoint to Enterprise Console

InternationalPossumBrotherhood

We are trying to push Sophos Anti-Virus/HIPs to client machines using Dell KACE. This working to install the deployment package, but the machine isn't communicating with the Console. Does anybody know of a way to get the endpoint and console to communicate if it wasn't installed/pushed using the console itself?


Thanks in advance!

:53841


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    Hello,

    It shouldn't matter how it was pushed, SEC just creates a scheduled task to run setup.exe from the CID with the necessary switches

    http://www.sophos.com/en-us/support/knowledgebase/12570.aspx

    If the computer isn't showing up in SEC, then the Remote Management System (RMS) software is where you need to focus.

    Checks include:

    1. RMS is installed.

    2. The Sophos Message Router and Sophos Agent service are started.

    3. The ParentAddress value under the Router registry key (HKLM\software\sophos\messaging system\router) has an address the clients can resolve the management server.

    4. The router and agent have a certificate  Router gets one first followed by the Agent. Evidence being a pkc and pkp value under the Router and Agent registry keys.

    Regards,

    Jak

    :53843
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  • 0

    Hello,

    It shouldn't matter how it was pushed, SEC just creates a scheduled task to run setup.exe from the CID with the necessary switches

    http://www.sophos.com/en-us/support/knowledgebase/12570.aspx

    If the computer isn't showing up in SEC, then the Remote Management System (RMS) software is where you need to focus.

    Checks include:

    1. RMS is installed.

    2. The Sophos Message Router and Sophos Agent service are started.

    3. The ParentAddress value under the Router registry key (HKLM\software\sophos\messaging system\router) has an address the clients can resolve the management server.

    4. The router and agent have a certificate  Router gets one first followed by the Agent. Evidence being a pkc and pkp value under the Router and Agent registry keys.

    Regards,

    Jak

    :53843
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