It appears that our Update Manager updated to version 1.5.0 last week and we have not had a successful update since.
Computer name RBCSOPHOS
Computer description Virus Scanning
Operating system Windows 2003
Service pack Service Pack 2
Domain/workgroup RUGBY_B_C
IP address 172.19.24.71
Time of last binary update 25/11/2013 11:20:46
Time of last protection data update 25/11/2013 11:20:46
Software subscriptions status Software subscriptionMaintained in Last successful downloadError codeError description
Recommended \\RBCSOPHOS\SophosUpdate25/11/2013 11:20:30
History
Update manager status Date/time Code Description
25/11/2013 11:03:09 80040401 Software update failed.
25/11/2013 10:45:01 80040404 Threat detection data update failed.
25/11/2013 10:25:13 80040401 Software update failed.
25/11/2013 09:44:57 80040404 Threat detection data update failed.
25/11/2013 09:24:59 80040401 Software update failed.
25/11/2013 09:23:57 80040401 Software update failed.
25/11/2013 09:07:07 80040401 Software update failed.
25/11/2013 08:21:03 80040404 Threat detection data update failed.
25/11/2013 08:07:03 80040401 Software update failed.
25/11/2013 07:21:03 80040404 Threat detection data update failed.
25/11/2013 07:07:15 80040401 Software update failed.
25/11/2013 06:21:04 80040404 Threat detection data update failed.
25/11/2013 06:07:02 80040401 Software update failed.
25/11/2013 05:21:03 80040404 Threat detection data update failed.
25/11/2013 05:07:07 80040401 Software update failed.
and it continues like this since 18/11/13.
Reading the forums, I am not alone in this problem. However, different people seem to have had different solutions. I have tried changing the self update from '1-recommended' to '1.5.0.362', but nothing changed. My subscription is on recommended. I can force an update with the same result as scheduled updates.
The subscription status downloads successfully every hour which would suggest the license is ok, but the software update and threat detection data update fails.
What other solution could I try?
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