Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 1 subscriber
  • Views 11508 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Update Manager Failed To Update

Zebedee

It appears that our Update Manager updated to version 1.5.0 last week and we have not had a successful update since.

   Computer name                           RBCSOPHOS
   Computer description                    Virus Scanning
   Operating system                        Windows 2003
   Service pack                            Service Pack 2
   Domain/workgroup                        RUGBY_B_C
   IP address                              172.19.24.71
   Time of last binary update              25/11/2013 11:20:46
   Time of last protection data update     25/11/2013 11:20:46

   Software subscriptions status           Software subscriptionMaintained in Last successful downloadError codeError description  
                                           Recommended   \\RBCSOPHOS\SophosUpdate25/11/2013 11:20:30             

   History                                

   Update manager status                   Date/time            Code      Description                            
                                           25/11/2013 11:03:09  80040401  Software update failed.                
                                           25/11/2013 10:45:01  80040404  Threat detection data update failed.   
                                           25/11/2013 10:25:13  80040401  Software update failed.                
                                           25/11/2013 09:44:57  80040404  Threat detection data update failed.   
                                           25/11/2013 09:24:59  80040401  Software update failed.                
                                           25/11/2013 09:23:57  80040401  Software update failed.                
                                           25/11/2013 09:07:07  80040401  Software update failed.                
                                           25/11/2013 08:21:03  80040404  Threat detection data update failed.   
                                           25/11/2013 08:07:03  80040401  Software update failed.                
                                           25/11/2013 07:21:03  80040404  Threat detection data update failed.   
                                           25/11/2013 07:07:15  80040401  Software update failed.                
                                           25/11/2013 06:21:04  80040404  Threat detection data update failed.   
                                           25/11/2013 06:07:02  80040401  Software update failed.                
                                           25/11/2013 05:21:03  80040404  Threat detection data update failed.   
                                           25/11/2013 05:07:07  80040401  Software update failed.                 
           and it continues like this since 18/11/13.

Reading the forums, I am not alone in this problem.  However, different people seem to have had different solutions.  I have tried changing the self update from '1-recommended' to '1.5.0.362', but nothing changed.  My subscription is on recommended.  I can force an update with the same result as scheduled updates.

The subscription status downloads successfully every hour which would suggest the license is ok, but the software update and threat detection data update fails.

What other solution could I try?

:45437


This thread was automatically locked due to age.
  • 0

    Try and find a more precise error using the Logviewer.exe program.  See the bottom of article 66111.

    :45439
  • 0

    Hello Zebedee,

    if I'm not misreading the snippet you posted it did update successfully at 11:20:46 - did the problem recur since then?

    Christian

    :45441
  • 0

    It has worked!

    I retried the resolution someone else posted.  I changed the '1 Recommended' to '1.5.0.362' and forced an update.  This time it did download the binaries and updated successfully.  I have now changed it back to '1 Recommneded' and will watch to ensure it continues to update.

    There is sadly a lag in the forum, so I was unable to update this thread.

    :45443
  • 0

    Zebedee,

       Can you link to the resolution that worked for you? I also havce an Update Manager that has not updated in over 72 hours but have no errors I can see.

    Thanks.

    :45445
  • 0

    Hi.  I have been searching again, but can't find the forum post that the solution was in.  It doesn't help how busy the forum is today.

    I have no idea why the solution works, but it did for me.  It appears to be a "feature" in the updated update manager, but that also might just be coincidence rather than the cause.

    I still have a problem with the altrnate update manager not updating, but I am working on that.  If I find the original solution I will link to it.

    :45449