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Can't update sophos

angel

I can't update my sophos, its has a mark 'x' on it. please help.

this is my updating log:

Time: 2/5/2013 12:21:37
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:21:36
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:21:36
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 4072
Thread ID: 1084

Time: 2/5/2013 12:20:31
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 4072
Thread ID: 1084

Time: 2/5/2013 12:20:31
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:31
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:30
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:30
Message: Downloading product Sophos AutoUpdate from server \\WPHCSAV\SophosUpdate\CIDs\S003\SAVSCFXP\
Module: CIDUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:29
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:29
Message: Downloading product SAVXP from server \\WPHCSAV\SophosUpdate\CIDs\S003\SAVSCFXP\
Module: CIDUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:28
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:28
Message: Downloading product RMSNT from server \\WPHCSAV\SophosUpdate\CIDs\S003\SAVSCFXP\
Module: CIDUpdate
Process ID: 4072
Thread ID: 3152

Time: 2/5/2013 12:20:21
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 4072
Thread ID: 3152

Thanks!

:37389


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  • 0

    Hello angel,

    are you one of your site's Sophos administrators? If not, please contact your site's IT support first.

    Message: Installation of product SAVXP failed

    indicates an install error for the AV component. The relevant logs are in the system %TEMP% directory (usually Windows\Temp\) and named Sophos Anti-Virus .....txt. Start with looking for Return value 3 in the Sophos Anti-Virus Install Log_... or Sophos Anti-Virus Major Install Log_....

    Christian

    :37559