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Also having the cannot update from server issue... please help

ricorico

Running Sophos EC 5.2, Endpoint Security and Control 10.0 and Windows 7 32 Bit

Set up secondary server as sophos but cannot update.  

Here is the ALUpdate file:

Trace(2013-Jun-13 16:10:03): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2013-Jun-13 16:10:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-Jun-13 16:10:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-Jun-13 16:10:03): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-Jun-13 16:10:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-Jun-13 16:10:03): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-Jun-13 16:10:03): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-Jun-13 16:10:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-Jun-13 16:10:03): Computer is a not possible cluster
Trace(2013-Jun-13 16:10:03): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Jun-13 16:10:03): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-Jun-13 16:10:03): Considering subscribed products.
Trace(2013-Jun-13 16:10:03): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Jun-13 16:10:03): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-Jun-13 16:10:03): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-Jun-13 16:10:03): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2013-Jun-13 16:10:03): GenerateCustomerID: complete
Trace(2013-Jun-13 16:10:03): Computer is a not possible cluster
Trace(2013-Jun-13 16:10:03): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Jun-13 16:10:03): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend started
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Jun-13 16:10:03): RMSMessageHandler: ALUpdateStart
Trace(2013-Jun-13 16:10:03): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Jun-13 16:10:03): ALUpdate(AutoUpdate.Started):
Trace(2013-Jun-13 16:10:03): UpdateCoordinator::UpdateNow: Entering
Trace(2013-Jun-13 16:10:03): PopulateCache: Entering
Trace(2013-Jun-13 16:10:03): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2013-Jun-13 16:10:03): Network location has not changed.
Trace(2013-Jun-13 16:10:03): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-Jun-13 16:10:03): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Jun-13 16:10:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2013-Jun-13 16:10:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Jun-13 16:10:03): Calling package_source_init
Trace(2013-Jun-13 16:10:03): TrySyncProduct, Calling BeginSync
Trace(2013-Jun-13 16:10:03): Logging on network access user
Trace(2013-Jun-13 16:10:03): Attempting to make a connection to remote machine \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:11): CIDUpdate(Info): \\SOPHOS\SophosUpdate, \SophosUpdateMgr, 53
Trace(2013-Jun-13 16:10:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2013-Jun-13 16:10:11): Remote connection over UNC.
Trace(2013-Jun-13 16:10:11): File master.upd not found (Remote). Return code 0x80040f04
Trace(2013-Jun-13 16:10:11): Unable to read file master.upd (Remote)
Trace(2013-Jun-13 16:10:11): Unable to synchronise file root.upd.
Trace(2013-Jun-13 16:10:11): Unable to synchronise file escdp.dat.
Trace(2013-Jun-13 16:10:11): File root.upd recovered.
Trace(2013-Jun-13 16:10:11): File escdp.dat recovered.
Trace(2013-Jun-13 16:10:11): Error -2147217660 in ReadCustomerIDFile
Trace(2013-Jun-13 16:10:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-Jun-13 16:10:11): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2013-Jun-13 16:10:11): CIDUpdate(SyncProduct.Start): RMSNT, \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:11): CIDUpdateLocation::Sync - Updating from local CID: \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2013-Jun-13 16:10:11): CIDSync(CidSyncMessage):
Trace(2013-Jun-13 16:10:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2013-Jun-13 16:10:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2013-Jun-13 16:10:11): CIDSync(CidSyncMessage): \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms,
Trace(2013-Jun-13 16:10:11): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2013-Jun-13 16:10:11): CIDUpdate(CIDDownloadFailed):
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2013-Jun-13 16:10:12): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111012
Trace(2013-Jun-13 16:10:12): Using top level catalogue sdds.esc_10
Trace(2013-Jun-13 16:10:12): SDDSUpdateLocation, constructor start
Trace(2013-Jun-13 16:10:12): locConfig.m_server = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:12): Calling check on source.m_address.m_path = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:12): Calling package_source_init
Trace(2013-Jun-13 16:10:12): Creating package source to represent parent
Trace(2013-Jun-13 16:10:12): Create package source to represent local cache
Trace(2013-Jun-13 16:10:12): SDDSUpdateLocation::Constructor finished
Trace(2013-Jun-13 16:10:12): TrySyncProduct, Calling BeginSync
Trace(2013-Jun-13 16:10:12): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2013-Jun-13 16:10:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Jun-13 16:10:12): Calling package_source_init
Trace(2013-Jun-13 16:10:12): TrySyncProduct, Calling BeginSync
Trace(2013-Jun-13 16:10:12): Logging on network access user
Trace(2013-Jun-13 16:10:12): Attempting to make a connection to remote machine \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:16): CIDUpdate(Info): \\SOPHOS\SophosUpdate, \SophosUpdateMgr, 53
Trace(2013-Jun-13 16:10:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2013-Jun-13 16:10:16): Remote connection over UNC.
Trace(2013-Jun-13 16:10:16): File master.upd not found (Remote). Return code 0x80040f04
Trace(2013-Jun-13 16:10:16): Unable to read file master.upd (Remote)
Trace(2013-Jun-13 16:10:16): Unable to synchronise file root.upd.
Trace(2013-Jun-13 16:10:16): Unable to synchronise file escdp.dat.
Trace(2013-Jun-13 16:10:16): File root.upd recovered.
Trace(2013-Jun-13 16:10:16): File escdp.dat recovered.
Trace(2013-Jun-13 16:10:16): Error -2147217660 in ReadCustomerIDFile
Trace(2013-Jun-13 16:10:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-Jun-13 16:10:16): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

:40843


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    Trace(2013-Jun-20 15:52:19): Remote connection over UNC.
    Trace(2013-Jun-20 15:52:19): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-20 15:52:19): Unable to read file master.upd (Remote)
    Trace(2013-Jun-20 15:52:19): Unable to synchronise file root.upd.
    Trace(2013-Jun-20 15:52:19): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-20 15:52:19): File root.upd recovered.
    Trace(2013-Jun-20 15:52:19): File escdp.dat recovered.
    Trace(2013-Jun-20 15:52:19): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-20 15:52:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2013-Jun-20 15:52:19): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2013-Jun-20 15:52:19): CIDUpdate(SyncProduct.Start): RMSNT, \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:19): CIDUpdateLocation::Sync - Updating from local CID: \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms
    Trace(2013-Jun-20 15:52:19): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-20 15:52:19): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-20 15:52:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
    Trace(2013-Jun-20 15:52:19): CIDSync(CidSyncMessage): \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms, 
    Trace(2013-Jun-20 15:52:19): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-20 15:52:19): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714740
    Trace(2013-Jun-20 15:52:20): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:20): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:20): locConfig.m_server = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:20): Calling check on source.m_address.m_path = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:20): Calling package_source_init
    Trace(2013-Jun-20 15:52:20): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:20): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:20): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:20): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:20): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:20): Calling package_source_init
    Trace(2013-Jun-20 15:52:20): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:20): Logging on network access user
    Trace(2013-Jun-20 15:52:20): Attempting to make a connection to remote machine \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:25): CIDUpdate(Info): \\ENPALSOPHOS\SophosUpdate, SophosUpdateMgr, 53
    Trace(2013-Jun-20 15:52:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2013-Jun-20 15:52:25): Remote connection over UNC.
    Trace(2013-Jun-20 15:52:25): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-20 15:52:25): Unable to read file master.upd (Remote)
    Trace(2013-Jun-20 15:52:25): Unable to synchronise file root.upd.
    Trace(2013-Jun-20 15:52:25): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-20 15:52:25): File root.upd recovered.
    Trace(2013-Jun-20 15:52:25): File escdp.dat recovered.
    Trace(2013-Jun-20 15:52:25): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-20 15:52:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-20 15:52:25): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2013-Jun-20 15:52:25): CIDUpdate(SyncProduct.Start): SAVXP, \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:25): CIDUpdateLocation::Sync - Updating from local CID: \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
    Trace(2013-Jun-20 15:52:25): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-20 15:52:25): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-20 15:52:25): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2013-Jun-20 15:52:25): CIDSync(CidSyncMessage): \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, 
    Trace(2013-Jun-20 15:52:25): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-20 15:52:25): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:26): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714746
    Trace(2013-Jun-20 15:52:26): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:26): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:26): locConfig.m_server = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:26): Calling check on source.m_address.m_path = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:26): Calling package_source_init
    Trace(2013-Jun-20 15:52:26): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:26): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:26): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:26): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:26): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:26): Calling package_source_init
    Trace(2013-Jun-20 15:52:26): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:26): Logging on network access user
    Trace(2013-Jun-20 15:52:26): Attempting to make a connection to remote machine \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:30): CIDUpdate(Info): \\ENPALSOPHOS\SophosUpdate, SophosUpdateMgr, 53
    Trace(2013-Jun-20 15:52:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2013-Jun-20 15:52:30): Remote connection over UNC.
    Trace(2013-Jun-20 15:52:30): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-20 15:52:30): Unable to read file master.upd (Remote)
    Trace(2013-Jun-20 15:52:30): Unable to synchronise file root.upd.
    Trace(2013-Jun-20 15:52:30): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-20 15:52:30): File root.upd recovered.
    Trace(2013-Jun-20 15:52:30): File escdp.dat recovered.
    Trace(2013-Jun-20 15:52:30): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-20 15:52:30): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-20 15:52:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2013-Jun-20 15:52:30): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:30): CIDUpdateLocation::Sync - Updating from local CID: \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2013-Jun-20 15:52:30): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-20 15:52:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-20 15:52:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2013-Jun-20 15:52:30): CIDSync(CidSyncMessage): \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau, 
    Trace(2013-Jun-20 15:52:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-20 15:52:30): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:31): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714751
    Trace(2013-Jun-20 15:52:31): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:31): locConfig.m_server = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:31): Calling check on source.m_address.m_path = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:31): Calling package_source_init
    Trace(2013-Jun-20 15:52:31): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:31): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:31): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:31): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2013-Jun-20 15:52:31): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:31): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714751
    Trace(2013-Jun-20 15:52:31): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:31): locConfig.m_server = Sophos
    Trace(2013-Jun-20 15:52:31): Calling check on source.m_address.m_path = Sophos
    Trace(2013-Jun-20 15:52:31): Calling package_source_init
    Trace(2013-Jun-20 15:52:31): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:31): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:31): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:33): Opened catalogue!
    Trace(2013-Jun-20 15:52:33): Attempting to synchronise load balancing and redirection files
    Trace(2013-Jun-20 15:52:33): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2013-Jun-20 15:52:33): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-20 15:52:33): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2013-Jun-20 15:52:33): Finding minimum download, this version = 645 with size 34942468
    Trace(2013-Jun-20 15:52:34): Finding minimum download, this version = 648 with size 31017596
    Trace(2013-Jun-20 15:52:34): Finding minimum download, this version = 651 with size 5265425
    Trace(2013-Jun-20 15:52:34): Finding minimum download, this version = 654 with size 0
    Trace(2013-Jun-20 15:52:34): SDDSUpdateLocation: Requesting version 654
    Trace(2013-Jun-20 15:52:34): Synching version 654.106 of {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-20 15:52:34): calculating decode signature for E17FE03B-0501-4aaa-BC69-0129D965F311 with a product entry of 27658a7d3214c6d7d6df429634d6f9b5x000
    Trace(2013-Jun-20 15:52:34): and a version entry of f18e89e0d6fdd3f23418a55326d523b8x000
    Trace(2013-Jun-20 15:52:34): SDDSUpdate(SecondarySuccess): 
    Trace(2013-Jun-20 15:52:35): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2013-Jun-20 15:52:35): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2013-Jun-20 15:52:35): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2013-Jun-20 15:52:35): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2013-Jun-20 15:52:35): Finding minimum download, this version = 531 with size 0
    Trace(2013-Jun-20 15:52:35): SDDSUpdateLocation: Requesting version 531
    Trace(2013-Jun-20 15:52:35): Synching version 531.1 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-20 15:52:35): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 1a306a3e145a89924b00b6b461bced56x000
    Trace(2013-Jun-20 15:52:35): and a version entry of 49e8630b410dd6909de904e461b79738x000
    Trace(2013-Jun-20 15:52:35): SDDSUpdate(SecondarySuccess): 
    Trace(2013-Jun-20 15:52:36): ALUpdate(DownloadEnded): 
    Trace(2013-Jun-20 15:52:36): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2013-Jun-20 15:52:36): ALUpdate(Action.Skipped): SAVXP
    Trace(2013-Jun-20 15:52:36): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2013-Jun-20 15:52:37): RMSMessageHandler: ALUpdateEnd
    Trace(2013-Jun-20 15:52:37): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
    Trace(2013-Jun-20 15:52:37): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
    Trace(2013-Jun-20 15:52:37): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
    Trace(2013-Jun-20 15:52:37): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2013-Jun-20 15:52:38): IPCSender::ProcessSend exiting

    This is my alc.log 

    Time: 6/20/2013 15:44:41
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Installation of Sophos AutoUpdate skipped
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Installation of SAVXP skipped
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Product cache update from secondary server successfully finished
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Downloading product Sophos AutoUpdate from server Sophos
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:39
    Message: Product cache update from secondary server successfully finished
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:37
    Message: Downloading product SAVXP from server Sophos
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:36
    Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Hopefully that sheds some light on something.  

    Thanks for all the help 

    :40971
Reply
  • 0

    Trace(2013-Jun-20 15:52:19): Remote connection over UNC.
    Trace(2013-Jun-20 15:52:19): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-20 15:52:19): Unable to read file master.upd (Remote)
    Trace(2013-Jun-20 15:52:19): Unable to synchronise file root.upd.
    Trace(2013-Jun-20 15:52:19): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-20 15:52:19): File root.upd recovered.
    Trace(2013-Jun-20 15:52:19): File escdp.dat recovered.
    Trace(2013-Jun-20 15:52:19): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-20 15:52:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2013-Jun-20 15:52:19): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2013-Jun-20 15:52:19): CIDUpdate(SyncProduct.Start): RMSNT, \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:19): CIDUpdateLocation::Sync - Updating from local CID: \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms
    Trace(2013-Jun-20 15:52:19): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-20 15:52:19): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-20 15:52:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
    Trace(2013-Jun-20 15:52:19): CIDSync(CidSyncMessage): \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms, 
    Trace(2013-Jun-20 15:52:19): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-20 15:52:19): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714740
    Trace(2013-Jun-20 15:52:20): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:20): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:20): locConfig.m_server = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:20): Calling check on source.m_address.m_path = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:20): Calling package_source_init
    Trace(2013-Jun-20 15:52:20): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:20): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:20): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:20): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:20): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:20): Calling package_source_init
    Trace(2013-Jun-20 15:52:20): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:20): Logging on network access user
    Trace(2013-Jun-20 15:52:20): Attempting to make a connection to remote machine \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:25): CIDUpdate(Info): \\ENPALSOPHOS\SophosUpdate, SophosUpdateMgr, 53
    Trace(2013-Jun-20 15:52:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2013-Jun-20 15:52:25): Remote connection over UNC.
    Trace(2013-Jun-20 15:52:25): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-20 15:52:25): Unable to read file master.upd (Remote)
    Trace(2013-Jun-20 15:52:25): Unable to synchronise file root.upd.
    Trace(2013-Jun-20 15:52:25): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-20 15:52:25): File root.upd recovered.
    Trace(2013-Jun-20 15:52:25): File escdp.dat recovered.
    Trace(2013-Jun-20 15:52:25): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-20 15:52:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-20 15:52:25): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2013-Jun-20 15:52:25): CIDUpdate(SyncProduct.Start): SAVXP, \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:25): CIDUpdateLocation::Sync - Updating from local CID: \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
    Trace(2013-Jun-20 15:52:25): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-20 15:52:25): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-20 15:52:25): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2013-Jun-20 15:52:25): CIDSync(CidSyncMessage): \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, 
    Trace(2013-Jun-20 15:52:25): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-20 15:52:25): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:26): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714746
    Trace(2013-Jun-20 15:52:26): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:26): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:26): locConfig.m_server = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:26): Calling check on source.m_address.m_path = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:26): Calling package_source_init
    Trace(2013-Jun-20 15:52:26): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:26): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:26): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:26): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:26): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:26): Calling package_source_init
    Trace(2013-Jun-20 15:52:26): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:26): Logging on network access user
    Trace(2013-Jun-20 15:52:26): Attempting to make a connection to remote machine \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:30): CIDUpdate(Info): \\ENPALSOPHOS\SophosUpdate, SophosUpdateMgr, 53
    Trace(2013-Jun-20 15:52:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2013-Jun-20 15:52:30): Remote connection over UNC.
    Trace(2013-Jun-20 15:52:30): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-20 15:52:30): Unable to read file master.upd (Remote)
    Trace(2013-Jun-20 15:52:30): Unable to synchronise file root.upd.
    Trace(2013-Jun-20 15:52:30): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-20 15:52:30): File root.upd recovered.
    Trace(2013-Jun-20 15:52:30): File escdp.dat recovered.
    Trace(2013-Jun-20 15:52:30): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-20 15:52:30): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-20 15:52:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2013-Jun-20 15:52:30): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:30): CIDUpdateLocation::Sync - Updating from local CID: \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2013-Jun-20 15:52:30): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-20 15:52:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-20 15:52:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2013-Jun-20 15:52:30): CIDSync(CidSyncMessage): \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau, 
    Trace(2013-Jun-20 15:52:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-20 15:52:30): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:31): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714751
    Trace(2013-Jun-20 15:52:31): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:31): locConfig.m_server = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:31): Calling check on source.m_address.m_path = \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-20 15:52:31): Calling package_source_init
    Trace(2013-Jun-20 15:52:31): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:31): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:31): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-20 15:52:31): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2013-Jun-20 15:52:31): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-20 15:52:31): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-20 15:52:31): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371714751
    Trace(2013-Jun-20 15:52:31): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-20 15:52:31): locConfig.m_server = Sophos
    Trace(2013-Jun-20 15:52:31): Calling check on source.m_address.m_path = Sophos
    Trace(2013-Jun-20 15:52:31): Calling package_source_init
    Trace(2013-Jun-20 15:52:31): Creating package source to represent parent
    Trace(2013-Jun-20 15:52:31): Create package source to represent local cache
    Trace(2013-Jun-20 15:52:31): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-20 15:52:31): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-20 15:52:33): Opened catalogue!
    Trace(2013-Jun-20 15:52:33): Attempting to synchronise load balancing and redirection files
    Trace(2013-Jun-20 15:52:33): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2013-Jun-20 15:52:33): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-20 15:52:33): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2013-Jun-20 15:52:33): Finding minimum download, this version = 645 with size 34942468
    Trace(2013-Jun-20 15:52:34): Finding minimum download, this version = 648 with size 31017596
    Trace(2013-Jun-20 15:52:34): Finding minimum download, this version = 651 with size 5265425
    Trace(2013-Jun-20 15:52:34): Finding minimum download, this version = 654 with size 0
    Trace(2013-Jun-20 15:52:34): SDDSUpdateLocation: Requesting version 654
    Trace(2013-Jun-20 15:52:34): Synching version 654.106 of {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-20 15:52:34): calculating decode signature for E17FE03B-0501-4aaa-BC69-0129D965F311 with a product entry of 27658a7d3214c6d7d6df429634d6f9b5x000
    Trace(2013-Jun-20 15:52:34): and a version entry of f18e89e0d6fdd3f23418a55326d523b8x000
    Trace(2013-Jun-20 15:52:34): SDDSUpdate(SecondarySuccess): 
    Trace(2013-Jun-20 15:52:35): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2013-Jun-20 15:52:35): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2013-Jun-20 15:52:35): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2013-Jun-20 15:52:35): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2013-Jun-20 15:52:35): Finding minimum download, this version = 531 with size 0
    Trace(2013-Jun-20 15:52:35): SDDSUpdateLocation: Requesting version 531
    Trace(2013-Jun-20 15:52:35): Synching version 531.1 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-20 15:52:35): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 1a306a3e145a89924b00b6b461bced56x000
    Trace(2013-Jun-20 15:52:35): and a version entry of 49e8630b410dd6909de904e461b79738x000
    Trace(2013-Jun-20 15:52:35): SDDSUpdate(SecondarySuccess): 
    Trace(2013-Jun-20 15:52:36): ALUpdate(DownloadEnded): 
    Trace(2013-Jun-20 15:52:36): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2013-Jun-20 15:52:36): ALUpdate(Action.Skipped): SAVXP
    Trace(2013-Jun-20 15:52:36): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2013-Jun-20 15:52:37): RMSMessageHandler: ALUpdateEnd
    Trace(2013-Jun-20 15:52:37): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
    Trace(2013-Jun-20 15:52:37): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
    Trace(2013-Jun-20 15:52:37): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\ENPALSOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
    Trace(2013-Jun-20 15:52:37): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2013-Jun-20 15:52:38): IPCSender::ProcessSend exiting

    This is my alc.log 

    Time: 6/20/2013 15:44:41
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Installation of Sophos AutoUpdate skipped
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Installation of SAVXP skipped
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Product cache update from secondary server successfully finished
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:40
    Message: Downloading product Sophos AutoUpdate from server Sophos
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:39
    Message: Product cache update from secondary server successfully finished
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:37
    Message: Downloading product SAVXP from server Sophos
    Module: SDDSUpdate
    Process ID: 2876
    Thread ID: 6840

    Time: 6/20/2013 15:44:36
    Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 2876
    Thread ID: 6840

    Hopefully that sheds some light on something.  

    Thanks for all the help 

    :40971
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