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Also having the cannot update from server issue... please help

ricorico

Running Sophos EC 5.2, Endpoint Security and Control 10.0 and Windows 7 32 Bit

Set up secondary server as sophos but cannot update.  

Here is the ALUpdate file:

Trace(2013-Jun-13 16:10:03): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2013-Jun-13 16:10:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-Jun-13 16:10:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-Jun-13 16:10:03): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-Jun-13 16:10:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-Jun-13 16:10:03): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-Jun-13 16:10:03): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-Jun-13 16:10:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-Jun-13 16:10:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-Jun-13 16:10:03): Computer is a not possible cluster
Trace(2013-Jun-13 16:10:03): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Jun-13 16:10:03): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-Jun-13 16:10:03): Considering subscribed products.
Trace(2013-Jun-13 16:10:03): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Jun-13 16:10:03): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-Jun-13 16:10:03): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-Jun-13 16:10:03): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2013-Jun-13 16:10:03): GenerateCustomerID: complete
Trace(2013-Jun-13 16:10:03): Computer is a not possible cluster
Trace(2013-Jun-13 16:10:03): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Jun-13 16:10:03): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend started
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Jun-13 16:10:03): RMSMessageHandler: ALUpdateStart
Trace(2013-Jun-13 16:10:03): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Jun-13 16:10:03): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Jun-13 16:10:03): ALUpdate(AutoUpdate.Started):
Trace(2013-Jun-13 16:10:03): UpdateCoordinator::UpdateNow: Entering
Trace(2013-Jun-13 16:10:03): PopulateCache: Entering
Trace(2013-Jun-13 16:10:03): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
Trace(2013-Jun-13 16:10:03): Network location has not changed.
Trace(2013-Jun-13 16:10:03): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-Jun-13 16:10:03): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Jun-13 16:10:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2013-Jun-13 16:10:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Jun-13 16:10:03): Calling package_source_init
Trace(2013-Jun-13 16:10:03): TrySyncProduct, Calling BeginSync
Trace(2013-Jun-13 16:10:03): Logging on network access user
Trace(2013-Jun-13 16:10:03): Attempting to make a connection to remote machine \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:11): CIDUpdate(Info): \\SOPHOS\SophosUpdate, \SophosUpdateMgr, 53
Trace(2013-Jun-13 16:10:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2013-Jun-13 16:10:11): Remote connection over UNC.
Trace(2013-Jun-13 16:10:11): File master.upd not found (Remote). Return code 0x80040f04
Trace(2013-Jun-13 16:10:11): Unable to read file master.upd (Remote)
Trace(2013-Jun-13 16:10:11): Unable to synchronise file root.upd.
Trace(2013-Jun-13 16:10:11): Unable to synchronise file escdp.dat.
Trace(2013-Jun-13 16:10:11): File root.upd recovered.
Trace(2013-Jun-13 16:10:11): File escdp.dat recovered.
Trace(2013-Jun-13 16:10:11): Error -2147217660 in ReadCustomerIDFile
Trace(2013-Jun-13 16:10:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-Jun-13 16:10:11): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2013-Jun-13 16:10:11): CIDUpdate(SyncProduct.Start): RMSNT, \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:11): CIDUpdateLocation::Sync - Updating from local CID: \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2013-Jun-13 16:10:11): CIDSync(CidSyncMessage):
Trace(2013-Jun-13 16:10:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2013-Jun-13 16:10:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2013-Jun-13 16:10:11): CIDSync(CidSyncMessage): \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\rms,
Trace(2013-Jun-13 16:10:11): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2013-Jun-13 16:10:11): CIDUpdate(CIDDownloadFailed):
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2013-Jun-13 16:10:12): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111012
Trace(2013-Jun-13 16:10:12): Using top level catalogue sdds.esc_10
Trace(2013-Jun-13 16:10:12): SDDSUpdateLocation, constructor start
Trace(2013-Jun-13 16:10:12): locConfig.m_server = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:12): Calling check on source.m_address.m_path = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:12): Calling package_source_init
Trace(2013-Jun-13 16:10:12): Creating package source to represent parent
Trace(2013-Jun-13 16:10:12): Create package source to represent local cache
Trace(2013-Jun-13 16:10:12): SDDSUpdateLocation::Constructor finished
Trace(2013-Jun-13 16:10:12): TrySyncProduct, Calling BeginSync
Trace(2013-Jun-13 16:10:12): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2013-Jun-13 16:10:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2013-Jun-13 16:10:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Jun-13 16:10:12): Calling package_source_init
Trace(2013-Jun-13 16:10:12): TrySyncProduct, Calling BeginSync
Trace(2013-Jun-13 16:10:12): Logging on network access user
Trace(2013-Jun-13 16:10:12): Attempting to make a connection to remote machine \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2013-Jun-13 16:10:16): CIDUpdate(Info): \\SOPHOS\SophosUpdate, \SophosUpdateMgr, 53
Trace(2013-Jun-13 16:10:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2013-Jun-13 16:10:16): Remote connection over UNC.
Trace(2013-Jun-13 16:10:16): File master.upd not found (Remote). Return code 0x80040f04
Trace(2013-Jun-13 16:10:16): Unable to read file master.upd (Remote)
Trace(2013-Jun-13 16:10:16): Unable to synchronise file root.upd.
Trace(2013-Jun-13 16:10:16): Unable to synchronise file escdp.dat.
Trace(2013-Jun-13 16:10:16): File root.upd recovered.
Trace(2013-Jun-13 16:10:16): File escdp.dat recovered.
Trace(2013-Jun-13 16:10:16): Error -2147217660 in ReadCustomerIDFile
Trace(2013-Jun-13 16:10:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-Jun-13 16:10:16): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

:40843


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    Trace(2013-Jun-13 16:10:16): CIDUpdate(SyncProduct.Start): SAVXP, \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:17): CIDUpdateLocation::Sync - Updating from local CID: \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
    Trace(2013-Jun-13 16:10:17): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-13 16:10:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-13 16:10:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2013-Jun-13 16:10:17): CIDSync(CidSyncMessage): \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, 
    Trace(2013-Jun-13 16:10:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-13 16:10:17): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111018
    Trace(2013-Jun-13 16:10:18): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:18): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:18): locConfig.m_server = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:18): Calling check on source.m_address.m_path = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:18): Calling package_source_init
    Trace(2013-Jun-13 16:10:18): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:18): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:18): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:18): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:18): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:18): Calling package_source_init
    Trace(2013-Jun-13 16:10:18): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:18): Logging on network access user
    Trace(2013-Jun-13 16:10:18): Attempting to make a connection to remote machine \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:22): CIDUpdate(Info): \\SOPHOS\SophosUpdate, \SophosUpdateMgr, 53
    Trace(2013-Jun-13 16:10:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2013-Jun-13 16:10:22): Remote connection over UNC.
    Trace(2013-Jun-13 16:10:22): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-13 16:10:22): Unable to read file master.upd (Remote)
    Trace(2013-Jun-13 16:10:22): Unable to synchronise file root.upd.
    Trace(2013-Jun-13 16:10:22): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-13 16:10:22): File root.upd recovered.
    Trace(2013-Jun-13 16:10:22): File escdp.dat recovered.
    Trace(2013-Jun-13 16:10:22): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-13 16:10:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-13 16:10:22): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2013-Jun-13 16:10:22): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:22): CIDUpdateLocation::Sync - Updating from local CID: \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2013-Jun-13 16:10:22): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-13 16:10:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-13 16:10:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2013-Jun-13 16:10:22): CIDSync(CidSyncMessage): \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau, 
    Trace(2013-Jun-13 16:10:22): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-13 16:10:22): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:23): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111023
    Trace(2013-Jun-13 16:10:23): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:23): locConfig.m_server = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:23): Calling check on source.m_address.m_path = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:23): Calling package_source_init
    Trace(2013-Jun-13 16:10:23): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:23): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:23): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:23): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2013-Jun-13 16:10:23): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:23): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111023
    Trace(2013-Jun-13 16:10:23): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:23): locConfig.m_server = Sophos
    Trace(2013-Jun-13 16:10:23): Calling check on source.m_address.m_path = Sophos
    Trace(2013-Jun-13 16:10:23): Calling package_source_init
    Trace(2013-Jun-13 16:10:23): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:23): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:23): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:24): Opened catalogue!
    Trace(2013-Jun-13 16:10:24): Attempting to synchronise load balancing and redirection files
    Trace(2013-Jun-13 16:10:24): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2013-Jun-13 16:10:24): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-13 16:10:24): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2013-Jun-13 16:10:26): SDDSUpdateLocation: Exception caught whilst finding the minimum download version: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/190938f7d08b4acf1f8fd3eb9621bc4cx000.xml
    Trace(2013-Jun-13 16:10:27): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/190938f7d08b4acf1f8fd3eb9621bc4cx000.xml
    Trace(2013-Jun-13 16:10:27): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:28): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111028
    Trace(2013-Jun-13 16:10:28): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:28): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:28): locConfig.m_server = Sophos
    Trace(2013-Jun-13 16:10:28): Calling check on source.m_address.m_path = Sophos
    Trace(2013-Jun-13 16:10:28): Calling package_source_init
    Trace(2013-Jun-13 16:10:29): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:29): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:29): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:29): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:29): Opened catalogue!
    Trace(2013-Jun-13 16:10:29): Attempting to synchronise load balancing and redirection files
    Trace(2013-Jun-13 16:10:29): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2013-Jun-13 16:10:29): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-13 16:10:29): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2013-Jun-13 16:10:30): SDDSUpdateLocation: Exception caught whilst finding the minimum download version: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/1a306a3e145a89924b00b6b461bced56x000.xml
    Trace(2013-Jun-13 16:10:31): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/1a306a3e145a89924b00b6b461bced56x000.xml
    Trace(2013-Jun-13 16:10:31): SDDSUpdate(SDDSDownloadFailed): Sophos AutoUpdate, Sophos
    Trace(2013-Jun-13 16:10:32): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:32): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:32): ALUpdate(): 
    Trace(2013-Jun-13 16:10:32): ALUpdate(DownloadEnded): 
    Trace(2013-Jun-13 16:10:32): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2013-Jun-13 16:10:33): RMSMessageHandler: ALUpdateEnd
    Trace(2013-Jun-13 16:10:33): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2013-Jun-13 16:10:33): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2013-Jun-13 16:10:33): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2013-Jun-13 16:10:33): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2013-Jun-13 16:10:34): IPCSender::ProcessSend exiting
    Trace(2013-Jun-13 16:20:04): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2013-Jun-13 16:20:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
    Trace(2013-Jun-13 16:20:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2013-Jun-13 16:20:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
    Trace(2013-Jun-13 16:20:04): Computer is a not possible cluster

    and the update log

    Time: 6/14/2013 9:26:38
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:37
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:37
    Message: ERROR: Could not find a source for updated packages
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:36
    Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:34
    Message: Downloading product Sophos AutoUpdate from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:33
    Message: ERROR: Download of SAVXP failed from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:30
    Message: Downloading product SAVXP from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:28
    Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:27
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 5644
    Thread ID: 5676

    Thanks...

    :40845
Reply
  • 0

    Trace(2013-Jun-13 16:10:16): CIDUpdate(SyncProduct.Start): SAVXP, \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:17): CIDUpdateLocation::Sync - Updating from local CID: \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
    Trace(2013-Jun-13 16:10:17): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-13 16:10:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-13 16:10:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2013-Jun-13 16:10:17): CIDSync(CidSyncMessage): \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, 
    Trace(2013-Jun-13 16:10:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-13 16:10:17): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:18): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111018
    Trace(2013-Jun-13 16:10:18): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:18): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:18): locConfig.m_server = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:18): Calling check on source.m_address.m_path = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:18): Calling package_source_init
    Trace(2013-Jun-13 16:10:18): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:18): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:18): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:18): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:18): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:18): Calling package_source_init
    Trace(2013-Jun-13 16:10:18): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:18): Logging on network access user
    Trace(2013-Jun-13 16:10:18): Attempting to make a connection to remote machine \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:22): CIDUpdate(Info): \\SOPHOS\SophosUpdate, \SophosUpdateMgr, 53
    Trace(2013-Jun-13 16:10:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2013-Jun-13 16:10:22): Remote connection over UNC.
    Trace(2013-Jun-13 16:10:22): File master.upd not found (Remote). Return code 0x80040f04
    Trace(2013-Jun-13 16:10:22): Unable to read file master.upd (Remote)
    Trace(2013-Jun-13 16:10:22): Unable to synchronise file root.upd.
    Trace(2013-Jun-13 16:10:22): Unable to synchronise file escdp.dat.
    Trace(2013-Jun-13 16:10:22): File root.upd recovered.
    Trace(2013-Jun-13 16:10:22): File escdp.dat recovered.
    Trace(2013-Jun-13 16:10:22): Error -2147217660 in ReadCustomerIDFile
    Trace(2013-Jun-13 16:10:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-13 16:10:22): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2013-Jun-13 16:10:22): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:22): CIDUpdateLocation::Sync - Updating from local CID: \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2013-Jun-13 16:10:22): CIDSync(CidSyncMessage): 
    Trace(2013-Jun-13 16:10:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2013-Jun-13 16:10:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2013-Jun-13 16:10:22): CIDSync(CidSyncMessage): \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\sau, 
    Trace(2013-Jun-13 16:10:22): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2013-Jun-13 16:10:22): CIDUpdate(CIDDownloadFailed): 
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:23): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111023
    Trace(2013-Jun-13 16:10:23): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:23): locConfig.m_server = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:23): Calling check on source.m_address.m_path = \\SOPHOS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2013-Jun-13 16:10:23): Calling package_source_init
    Trace(2013-Jun-13 16:10:23): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:23): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:23): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 53
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:23): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2013-Jun-13 16:10:23): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:23): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111023
    Trace(2013-Jun-13 16:10:23): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:23): locConfig.m_server = Sophos
    Trace(2013-Jun-13 16:10:23): Calling check on source.m_address.m_path = Sophos
    Trace(2013-Jun-13 16:10:23): Calling package_source_init
    Trace(2013-Jun-13 16:10:23): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:23): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:23): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:23): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:24): Opened catalogue!
    Trace(2013-Jun-13 16:10:24): Attempting to synchronise load balancing and redirection files
    Trace(2013-Jun-13 16:10:24): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2013-Jun-13 16:10:24): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2013-Jun-13 16:10:24): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2013-Jun-13 16:10:26): SDDSUpdateLocation: Exception caught whilst finding the minimum download version: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/190938f7d08b4acf1f8fd3eb9621bc4cx000.xml
    Trace(2013-Jun-13 16:10:27): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/190938f7d08b4acf1f8fd3eb9621bc4cx000.xml
    Trace(2013-Jun-13 16:10:27): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
    Trace(2013-Jun-13 16:10:28): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2013-Jun-13 16:10:28): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1371111028
    Trace(2013-Jun-13 16:10:28): Using top level catalogue sdds.esc_10
    Trace(2013-Jun-13 16:10:28): SDDSUpdateLocation, constructor start
    Trace(2013-Jun-13 16:10:28): locConfig.m_server = Sophos
    Trace(2013-Jun-13 16:10:28): Calling check on source.m_address.m_path = Sophos
    Trace(2013-Jun-13 16:10:28): Calling package_source_init
    Trace(2013-Jun-13 16:10:29): Creating package source to represent parent
    Trace(2013-Jun-13 16:10:29): Create package source to represent local cache
    Trace(2013-Jun-13 16:10:29): SDDSUpdateLocation::Constructor finished
    Trace(2013-Jun-13 16:10:29): TrySyncProduct, Calling BeginSync
    Trace(2013-Jun-13 16:10:29): Opened catalogue!
    Trace(2013-Jun-13 16:10:29): Attempting to synchronise load balancing and redirection files
    Trace(2013-Jun-13 16:10:29): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2013-Jun-13 16:10:29): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2013-Jun-13 16:10:29): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2013-Jun-13 16:10:30): SDDSUpdateLocation: Exception caught whilst finding the minimum download version: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/1a306a3e145a89924b00b6b461bced56x000.xml
    Trace(2013-Jun-13 16:10:31): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/1a306a3e145a89924b00b6b461bced56x000.xml
    Trace(2013-Jun-13 16:10:31): SDDSUpdate(SDDSDownloadFailed): Sophos AutoUpdate, Sophos
    Trace(2013-Jun-13 16:10:32): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2013-Jun-13 16:10:32): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2013-Jun-13 16:10:32): ALUpdate(): 
    Trace(2013-Jun-13 16:10:32): ALUpdate(DownloadEnded): 
    Trace(2013-Jun-13 16:10:32): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2013-Jun-13 16:10:33): RMSMessageHandler: ALUpdateEnd
    Trace(2013-Jun-13 16:10:33): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2013-Jun-13 16:10:33): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2013-Jun-13 16:10:33): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2013-Jun-13 16:10:33): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2013-Jun-13 16:10:34): IPCSender::ProcessSend exiting
    Trace(2013-Jun-13 16:20:04): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2013-Jun-13 16:20:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
    Trace(2013-Jun-13 16:20:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2013-Jun-13 16:20:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
    Trace(2013-Jun-13 16:20:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
    Trace(2013-Jun-13 16:20:04): Computer is a not possible cluster

    and the update log

    Time: 6/14/2013 9:26:38
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:37
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:37
    Message: ERROR: Could not find a source for updated packages
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:36
    Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:34
    Message: Downloading product Sophos AutoUpdate from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:33
    Message: ERROR: Download of SAVXP failed from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:30
    Message: Downloading product SAVXP from server Sophos
    Module: SDDSUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:28
    Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 5644
    Thread ID: 5676

    Time: 6/14/2013 9:26:27
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 5644
    Thread ID: 5676

    Thanks...

    :40845
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