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Another could not contact server

younge

Endpoint security and control v9.5

I have one laptop that "could not contact server".

It's running Win 7 Professional 64 bit, and is meant to use secondary server (sophos) when not on work network, it updates okay when contacting primary (work) server.

I have configured other laptops running Win 7 Pro but 32 bit, and they work okay.

Latest update log

Time: 02/02/2012 14:06:43
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:42
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:42
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:41
Message: Product cache update from secondary server successfully finished
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:40
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:39
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:39
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:22
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:22
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:21
Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:20
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:20
Message: Downloading product Sophos AutoUpdate from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:20
Message: Could not add a connection to server \\*****\SophosUpdate; user EARTH\SophosUpdateMgr; Windows error 53
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:19
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:19
Message: Downloading product SAVXP from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:19
Message: Could not add a connection to server \\****\SophosUpdate; user *****\SophosUpdateMgr; Windows error 53
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:18
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:18
Message: Downloading product RMSNT from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:18
Message: Could not add a connection to server \\*****\SophosUpdate; user *****\SophosUpdateMgr; Windows error 53
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:05:59
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:04:22
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Downloading product Sophos AutoUpdate from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Downloading product SAVXP from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:19
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:19
Message: Downloading product RMSNT from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:19
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

AL log in next post

:21593


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  • 0

    Hi;

    Started having the dreaded  "Download of SAVXP failed from server Sophos" on a Win7 32-bit laptop that is not on any kind of Enterprise system; it is a 100% stand-alone install, using the "Sophos" server for updating.

    My fix: I put the same username and password credentials into the "secondary login" tab of the Sophos Update config dialog and it worked.

    Clearly this is a software defect in the Sophps 10.x client for Windows.

    An no, I'm not going to waste my time posting any logs. Sophos software engineering: FIX THE **bleep** SOFTWARE. Please.

    Steve

    :21941
Reply
  • 0

    Hi;

    Started having the dreaded  "Download of SAVXP failed from server Sophos" on a Win7 32-bit laptop that is not on any kind of Enterprise system; it is a 100% stand-alone install, using the "Sophos" server for updating.

    My fix: I put the same username and password credentials into the "secondary login" tab of the Sophos Update config dialog and it worked.

    Clearly this is a software defect in the Sophps 10.x client for Windows.

    An no, I'm not going to waste my time posting any logs. Sophos software engineering: FIX THE **bleep** SOFTWARE. Please.

    Steve

    :21941
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