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Another could not contact server

younge

Endpoint security and control v9.5

I have one laptop that "could not contact server".

It's running Win 7 Professional 64 bit, and is meant to use secondary server (sophos) when not on work network, it updates okay when contacting primary (work) server.

I have configured other laptops running Win 7 Pro but 32 bit, and they work okay.

Latest update log

Time: 02/02/2012 14:06:43
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:42
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:42
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:41
Message: Product cache update from secondary server successfully finished
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:40
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:39
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:39
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:22
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:22
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:21
Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:20
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:20
Message: Downloading product Sophos AutoUpdate from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:20
Message: Could not add a connection to server \\*****\SophosUpdate; user EARTH\SophosUpdateMgr; Windows error 53
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:19
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:19
Message: Downloading product SAVXP from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:19
Message: Could not add a connection to server \\****\SophosUpdate; user *****\SophosUpdateMgr; Windows error 53
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:18
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:18
Message: Downloading product RMSNT from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:06:18
Message: Could not add a connection to server \\*****\SophosUpdate; user *****\SophosUpdateMgr; Windows error 53
Module: CIDUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:05:59
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 4432
Thread ID: 3984

Time: 02/02/2012 14:04:22
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:21
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Downloading product Sophos AutoUpdate from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:20
Message: Downloading product SAVXP from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:19
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:19
Message: Downloading product RMSNT from server \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4144
Thread ID: 3304

Time: 02/02/2012 14:04:19
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 4144
Thread ID: 3304

AL log in next post

:21593


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    Latest ALUpdate log

    Trace(2012-Feb-02 14:06:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2012-Feb-02 14:06:19): CIDSync(CidSyncMessage): \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, 
    Trace(2012-Feb-02 14:06:19): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\*****\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2012-Feb-02 14:06:19): CIDUpdate(CIDDownloadFailed):
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:06:20): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1328191580
    Trace(2012-Feb-02 14:06:20): Using top level catalogue sdds.esc95
    Trace(2012-Feb-02 14:06:20): SDDSUpdateLocation, constructor start
    Trace(2012-Feb-02 14:06:20): locConfig.m_server = \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Feb-02 14:06:20): Calling check on source.m_address.m_path = \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Feb-02 14:06:20): Calling package_source_init
    Trace(2012-Feb-02 14:06:20): Creating package source to represent parent
    Trace(2012-Feb-02 14:06:20): Create package source to represent local cache
    Trace(2012-Feb-02 14:06:20): SDDSUpdateLocation::Constructor finished
    Trace(2012-Feb-02 14:06:20): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:06:20): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Feb-02 14:06:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:06:20): Calling package_source_init
    Trace(2012-Feb-02 14:06:20): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:06:20): Logging on network access user
    Trace(2012-Feb-02 14:06:20): Attempting to make a connection to remote machine \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Feb-02 14:06:20): CIDUpdate(Info): \\*****\SophosUpdate, *****\SophosUpdateMgr, 53
    Trace(2012-Feb-02 14:06:20): File escdp.dat not found. Return code 0x80040f04
    Trace(2012-Feb-02 14:06:20): Could not read master upd file: error 0x80040f04
    Trace(2012-Feb-02 14:06:20): Error -2147217660 in ReadCustomerIDFile
    Trace(2012-Feb-02 14:06:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Feb-02 14:06:20): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2012-Feb-02 14:06:20): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Feb-02 14:06:20): CIDUpdateLocation::Sync - Updating from local CID: \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2012-Feb-02 14:06:20): CIDSync(CidSyncMessage):
    Trace(2012-Feb-02 14:06:20): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2012-Feb-02 14:06:20): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2012-Feb-02 14:06:20): CIDSync(CidSyncMessage): \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\sau, 
    Trace(2012-Feb-02 14:06:20): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\*****\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2012-Feb-02 14:06:20): CIDUpdate(CIDDownloadFailed):
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:06:21): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1328191581
    Trace(2012-Feb-02 14:06:21): Using top level catalogue sdds.esc95
    Trace(2012-Feb-02 14:06:21): SDDSUpdateLocation, constructor start
    Trace(2012-Feb-02 14:06:21): locConfig.m_server = \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Feb-02 14:06:21): Calling check on source.m_address.m_path = \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Feb-02 14:06:21): Calling package_source_init
    Trace(2012-Feb-02 14:06:21): Creating package source to represent parent
    Trace(2012-Feb-02 14:06:21): Create package source to represent local cache
    Trace(2012-Feb-02 14:06:21): SDDSUpdateLocation::Constructor finished
    Trace(2012-Feb-02 14:06:21): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:06:21): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Feb-02 14:06:21): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2012-Feb-02 14:06:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Feb-02 14:06:21): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:06:21): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1328191581
    Trace(2012-Feb-02 14:06:21): Using top level catalogue sdds.esc95
    Trace(2012-Feb-02 14:06:21): SDDSUpdateLocation, constructor start
    Trace(2012-Feb-02 14:06:21): locConfig.m_server = Sophos
    Trace(2012-Feb-02 14:06:21): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Feb-02 14:06:21): Calling package_source_init
    Trace(2012-Feb-02 14:06:21): Creating package source to represent parent
    Trace(2012-Feb-02 14:06:21): Create package source to represent local cache
    Trace(2012-Feb-02 14:06:21): SDDSUpdateLocation::Constructor finished
    Trace(2012-Feb-02 14:06:21): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:06:22): Opened catalogue!
    Trace(2012-Feb-02 14:06:22): Attempting to synchronise load balancing and redirection files
    Trace(2012-Feb-02 14:06:22): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Feb-02 14:06:22): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2012-Feb-02 14:06:22): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2012-Feb-02 14:06:22): SDDSUpdateLocation: Exception caught whilst finding the minimum download version: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/ffe4721c73f6123c2415c5aaa72ba84ex000.xml
    Trace(2012-Feb-02 14:06:22): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/ffe4721c73f6123c2415c5aaa72ba84ex000.xml
    Trace(2012-Feb-02 14:06:22): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2012-Feb-02 14:06:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Feb-02 14:06:23): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Feb-02 14:06:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2012-Feb-02 14:06:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:06:23): Calling package_source_init
    Trace(2012-Feb-02 14:06:23): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:06:34): File escdp.dat not found. Return code 0x80040f04
    Trace(2012-Feb-02 14:06:34): Could not read master upd file: error 0x80040f04
    Trace(2012-Feb-02 14:06:39): Error -2147217660 in ReadCustomerIDFile
    Trace(2012-Feb-02 14:06:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2012-Feb-02 14:06:39): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2012-Feb-02 14:06:39): CIDUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2012-Feb-02 14:06:39): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2012-Feb-02 14:06:39): CIDUpdateLocation::Sync - Updating from http CID: http://es-web-2.sophos.com/update/savxp
    Trace(2012-Feb-02 14:06:39): CIDSync(CidSyncMessage):
    Trace(2012-Feb-02 14:06:39): CIDSync(CidSyncMessage):
    Trace(2012-Feb-02 14:06:39): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
    Trace(2012-Feb-02 14:06:39): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2012-Feb-02 14:06:39): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "Sophos", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
    Trace(2012-Feb-02 14:06:39): CIDUpdate(CIDDownloadFailed): SAVXP, Sophos
    Trace(2012-Feb-02 14:06:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Feb-02 14:06:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Feb-02 14:06:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2012-Feb-02 14:06:40): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Feb-02 14:06:40): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:06:40): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1328191600
    Trace(2012-Feb-02 14:06:40): Using top level catalogue sdds.esc95
    Trace(2012-Feb-02 14:06:40): SDDSUpdateLocation, constructor start
    Trace(2012-Feb-02 14:06:40): locConfig.m_server = Sophos
    Trace(2012-Feb-02 14:06:40): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Feb-02 14:06:40): Calling package_source_init
    Trace(2012-Feb-02 14:06:40): Creating package source to represent parent
    Trace(2012-Feb-02 14:06:40): Create package source to represent local cache
    Trace(2012-Feb-02 14:06:40): SDDSUpdateLocation::Constructor finished
    Trace(2012-Feb-02 14:06:40): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:06:40): Opened catalogue!
    Trace(2012-Feb-02 14:06:40): Attempting to synchronise load balancing and redirection files
    Trace(2012-Feb-02 14:06:40): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Feb-02 14:06:40): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Feb-02 14:06:40): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2012-Feb-02 14:06:41): Finding minimum download, this version = 304 with size 0
    Trace(2012-Feb-02 14:06:41): SDDSUpdateLocation: Requesting version 304
    Trace(2012-Feb-02 14:06:41): Synching version 304.2 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Feb-02 14:06:41): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 99f8b436e86023fadb297ff7a9cb13e1x000
    Trace(2012-Feb-02 14:06:41):  and a version entry of f815d4d299ad4558bfc51b9e926cd02cx000
    Trace(2012-Feb-02 14:06:41): SDDSUpdate(PrimarySuccess):
    Trace(2012-Feb-02 14:06:42): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2012-Feb-02 14:06:42): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2012-Feb-02 14:06:42): ALUpdate(DownloadEnded):
    Trace(2012-Feb-02 14:06:42): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2012-Feb-02 14:06:42): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2012-Feb-02 14:06:43): RMSMessageHandler: ALUpdateEnd
    Trace(2012-Feb-02 14:06:43): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2012-Feb-02 14:06:43): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2012-Feb-02 14:06:43): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2012-Feb-02 14:06:43): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2012-Feb-02 14:06:44): IPCSender::ProcessSend exiting
    Trace(2012-Feb-02 14:14:19): ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
    Trace(2012-Feb-02 14:14:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2012-Feb-02 14:14:19): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2012-Feb-02 14:14:19): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2012-Feb-02 14:14:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2012-Feb-02 14:14:19): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2012-Feb-02 14:14:19): Considering subscribed products.
    Trace(2012-Feb-02 14:14:19): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Feb-02 14:14:19): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2012-Feb-02 14:14:19): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2012-Feb-02 14:14:19): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2012-Feb-02 14:14:19): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2012-Feb-02 14:14:19): GenerateCustomerID: complete
    Trace(2012-Feb-02 14:14:19): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2012-Feb-02 14:14:19): IPCSender::ProcessSend started
    Trace(2012-Feb-02 14:14:19): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2012-Feb-02 14:14:19): RMSMessageHandler: ALUpdateStart
    Trace(2012-Feb-02 14:14:19): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2012-Feb-02 14:14:19): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2012-Feb-02 14:14:19): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2012-Feb-02 14:14:19): ALUpdate(AutoUpdate.Started):
    Trace(2012-Feb-02 14:14:19): UpdateCoordinator::UpdateNow: Entering
    Trace(2012-Feb-02 14:14:19): PopulateCache: Entering
    Trace(2012-Feb-02 14:14:19): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2012-Feb-02 14:14:19): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2012-Feb-02 14:14:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2012-Feb-02 14:14:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2012-Feb-02 14:14:19): Calling package_source_init
    Trace(2012-Feb-02 14:14:19): TrySyncProduct, Calling BeginSync
    Trace(2012-Feb-02 14:14:19): Logging on network access user
    Trace(2012-Feb-02 14:14:19): Attempting to make a connection to remote machine \\*****\SophosUpdate\CIDs\S000\SAVSCFXP\

    :21595
  • 0

    Hi;

    Started having the dreaded  "Download of SAVXP failed from server Sophos" on a Win7 32-bit laptop that is not on any kind of Enterprise system; it is a 100% stand-alone install, using the "Sophos" server for updating.

    My fix: I put the same username and password credentials into the "secondary login" tab of the Sophos Update config dialog and it worked.

    Clearly this is a software defect in the Sophps 10.x client for Windows.

    An no, I'm not going to waste my time posting any logs. Sophos software engineering: FIX THE **bleep** SOFTWARE. Please.

    Steve

    :21941
  • 0

    Guess what .... 4 months later from your post and the same friking error is still there!!! Fresh installation of Sophos 10 on a fresh Windows 7 and it does not work!!!!

    Hate that about Sophos!!! Have been using them for 6 years now, and the same old update problems all the time!

    ... reinstall normally fixes it for me, but that is just rubbish!

    :25219
  • 0

    Good Day Smoke

    On the Windows 7 Pro machines, by default the required firewall ports for Sophos is closed.

    Please open the following firewall ports: TCP and UDP, 8192, 8193, 8194 for inbound and outbound connections.

    please opent the control panel | windows firewall | advanced settings. this where you can specifiy the ports that need to be open.

    please check that you can get the Sophos updating servers via your internet browser:

    dci.sophosupd.net

    d1.sophosupd.net

    d2.sophosupd.net

    Once all checked, right click on the shield, select 'update now', this will force the updat to the Sophos databank

    Kind regards

    :25435