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Windows XP The installation could not be started [0x0000002e]

lenbonk

Hi all,

We're new to Sophos. We've been pushing the agent out this week. Our Win7 clients have been a breeze, but we get the error mentioned in the subject on all 1500 of our XP workstations.

I've gone through the startup guide, which contains the following in section 11.1.3:

3. On Windows XP SP2 or later computers:
a) Ensure that the Remote Registry, Server, Computer Browser, and Task Scheduler services
are started. All automatic and started
b) Ensure that the C$ admin share is enabled. Shared and tested remotely
c) Ensure that Simple File Sharing is turned off. Yes
d) Enable File and Printer Sharing for Microsoft Networks. Yes
e) Ensure that TCP ports 8192, 8193, and 8194 are open. We turn the Win firewall off with GPol
f) Restart the computer to make the changes effective.

I called support can was told the same instructions. There has to be something else at work here, as I can run the install on XP PCs that were clean installs, just not these 1500 that were imaged together.

We migrated from Novell/Zenworks a year ago. Maybe there's remnants of that blocking the install?

Thanks for any ideas!

:35319


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  • 0

    Hello Jak,

    Thank you very much for the prompt reply.

    I was able to access the Task Scheduler opn the remote client from the server, and schedule a basic task (open a command prompt), but the tasks never run, so I suppose that's where we're getting hung up. I'll check out the tech note you referenced. If that doesn't solve it we can certainly go the GPol route.

    Thanks again. I'll report back.

    :35323
Reply
  • 0

    Hello Jak,

    Thank you very much for the prompt reply.

    I was able to access the Task Scheduler opn the remote client from the server, and schedule a basic task (open a command prompt), but the tasks never run, so I suppose that's where we're getting hung up. I'll check out the tech note you referenced. If that doesn't solve it we can certainly go the GPol route.

    Thanks again. I'll report back.

    :35323
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