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Sophos Endpoint Software False Alarm? Mal/HTMLGen-A.

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False Alarm? Mal/HTMLGen-A.

alexanderf over 12 years ago

Hello Sophos Support Team,

a customers states that our website www.bloomboxer.com is being blocked by your software. Several checks (i.e.via

http://anubis.iseclab.org/ & http://wepawet.iseclab.org or Google Webmaster Tools) in the last 3 hours have not confirmed this and the site is categorized as benign and clean...

How can this can be reviewed? Pls advise.

Many thanks and best regards,

Alexander

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0 jak over 12 years ago

Hi,
I guess you could try the sample submission form:
https://secure2.sophos.com/en-us/support/contact-support/sample-submission.aspx,
failing that a regular support request:
https://secure2.sophos.com/en-us/support/contact-support/support-query.aspx
If I visit http://www.bloomboxer.com/ at the moment I also get a detection of Mal/HTMLGen-A.
Regards,
Jak
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0 ReesRussell over 12 years ago

My laptop is protected using Sophos as are all of my other computers.
When I try to visit one of my sites www.countrysmiths.co.uk on my laptop I get a meesage saying it is a high risk web site because of Mal/HTMLGen-A and access is blocked.
I do not get this message on any of my other computers.
The website has been checked but nothing has been found, I have run scans on my laptop and again clean, deleted all browsing history but still I get the message
We have no reports of similar issues from customers but as a retail site on the run up to Christmas this is worrying if Sophos is wrongly blocking access to our site.
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