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Firefox 7.0.1

citizen

Greetings all,

I have recently formatted and installed Win7 x64.  I have found that while using Sophos Enpoint Security 9.7 (along with Sohpos firewall), that certain sites on Firefox 7.0.1 cause the entire browser (ie. all open tabs) to "freeze" and not load.  I can open a new tab but it will not let me load any pages - this means that I have to keep restarting the browser.  It seems to be certain sites in particluar that cause this problem - one such example is a link on my ISP homepage.

This problem does not occur on Internet Explorer 8.  I tried uninstalling Sophos and Firefox then ran as per normal. 

Can anyone provide an insight into what might be causing this? 

I did search the Sophos forums but found only other Firefox related problems.

Any help you could provide would be greatly appreciated. 

:17891


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  • 0
    Hello Larry,

    can't imagine that you are deliberately misunderstanding me so I probably haven't been clear.
    1) As customer you are entitled to support by phone or mail (first level, not a call center) - I've provided the link for your convenience
    2) If you don't have a direct license but through your district it's either 1) or support is through the licencee
    3) This forum is an additional channel and user to user help but not the primary way to raise a product defect
    4) I'm not Sophos, just trying to help

    Lastly, the meaning of "web-based products and services is not clear to me"

    Christian
    :18243
Reply
  • 0
    Hello Larry,

    can't imagine that you are deliberately misunderstanding me so I probably haven't been clear.
    1) As customer you are entitled to support by phone or mail (first level, not a call center) - I've provided the link for your convenience
    2) If you don't have a direct license but through your district it's either 1) or support is through the licencee
    3) This forum is an additional channel and user to user help but not the primary way to raise a product defect
    4) I'm not Sophos, just trying to help

    Lastly, the meaning of "web-based products and services is not clear to me"

    Christian
    :18243
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