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Firefox 7.0.1

citizen

Greetings all,

I have recently formatted and installed Win7 x64.  I have found that while using Sophos Enpoint Security 9.7 (along with Sohpos firewall), that certain sites on Firefox 7.0.1 cause the entire browser (ie. all open tabs) to "freeze" and not load.  I can open a new tab but it will not let me load any pages - this means that I have to keep restarting the browser.  It seems to be certain sites in particluar that cause this problem - one such example is a link on my ISP homepage.

This problem does not occur on Internet Explorer 8.  I tried uninstalling Sophos and Firefox then ran as per normal. 

Can anyone provide an insight into what might be causing this? 

I did search the Sophos forums but found only other Firefox related problems.

Any help you could provide would be greatly appreciated. 

:17891


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  • 0

    Hello Larry,

    such issues are sometimes of rather general nature but sometimes more specific (i.e. they depend on certain circumstances - even installing an add-on on a fresh install might produce different results from having the add-on already installed before upgrading). Thus it might not be easy to reproduce them in a lab without knowing the details. Therefore it is often helpful (to "both" sides and "third parties" as well) to actively contact Support and supply them with some information instead of just waiting for the issue to be resolved.

    Thanks

    Christian

    :18159
Reply
  • 0

    Hello Larry,

    such issues are sometimes of rather general nature but sometimes more specific (i.e. they depend on certain circumstances - even installing an add-on on a fresh install might produce different results from having the add-on already installed before upgrading). Thus it might not be easy to reproduce them in a lab without knowing the details. Therefore it is often helpful (to "both" sides and "third parties" as well) to actively contact Support and supply them with some information instead of just waiting for the issue to be resolved.

    Thanks

    Christian

    :18159
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