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Updating Could Not Contact Server

dododiddy

Hi

My sophos has stopped updating simoultaneaously on two remote devices. The work network is still active and updating so it seems odd that these external devices would react differently.

These are the log files:

Time: 13/10/2012 21:35:23 Message: AutoUpdate finished Module: ALUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:22 Message: Downloading phase completed Module: ALUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:22 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:21 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:20 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:19 Message: ERROR:   Download of Sophos Client Firewall failed from server Sophos Module: SDDSUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:18 Message: Downloading product Sophos Client Firewall from server Sophos Module: SDDSUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:17 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:17 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5060 Thread ID: 7140

Time: 13/10/2012 21:35:15 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 5060 Thread ID: 7140

Any help greatly appreciated.

:34073


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  • 0

    HI,

    The latest log file:

    C:\ProgramData\Sophos\AutoUpdate\Logs\ALUpdate[timestamp].log

    Will have more information, if you can post that.  I'd sugggest searching the latest log for:

    ALUpdate started

    to find the last update attempt and paste here all the lines, after that.

    Regards,

    Jak

    :34075
Reply
  • 0

    HI,

    The latest log file:

    C:\ProgramData\Sophos\AutoUpdate\Logs\ALUpdate[timestamp].log

    Will have more information, if you can post that.  I'd sugggest searching the latest log for:

    ALUpdate started

    to find the last update attempt and paste here all the lines, after that.

    Regards,

    Jak

    :34075
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