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sophos anti virus questions

shaunm

Hi,

I have a few questions about the sophos anti virus software. I have questions about the software such as component filepaths and settings. I have sophos anti virus software installed on my computer. I have a laptop running windows 7. It's a 64 bit os. I paid for it at a retail store. I do not have any free sophos products. I am not a company. I am a home user. I have some tech knowledge. Someone mentioned that this is the right place to post / ask about this type of stuff.

So I would like to ask if this is the right place for me to post? 


For example two things I would like to ask are.

What is the file path for the on access scanning logs? So I am able to get more detailed info. from scans.

I would also like to config a custom scan for certain file types but I do not see a option for this, am I missing something or If I am correct is there a workaround for this?

Thanks,

shaunm

:40861


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  • 0

    Hi,

    I understand all the info. in your ( sandy sophos moderator ) post to me. But there is two things that I would like to ask based on your post to me.( I am requesting this info. from sandy sophos moderator, but I would like to say that if anyone has more info. or would like to add something please feel free to reply / post to this as well. Thank You.)

     I would like to ask sandy the following 

    1  If I suspect a suspicious file on my computer, OR If there is a file in the sophos (virus) volt that I am unshore about can I email the file directly to sophos or should I email the file to my administrator or is this a question I should ask my administrator?  Also I thought I saw that a Mac user ( free sophos product) can email sophos a ( suspicious, virus) file directly. But I do not have any free sophos products, and I am not a Mac user. I am running windows 7, It is a 64 bit os. So I am not shore If that applies to me? If I am allowed to email a suspicious file, virus directly to sophos could you post the email address?  

     2 I believe that I understand all the rules for the sophos forums but to be shore would it be possible for you to post a link to these rules? 

    Thank you for your original post sandy.

    For reference sandys (sophos moderator) original post to me is below.  

     
     
     
    Re: sophos anti virus questions

     

    ‎Mon 17-Jun-2013 05:37

    Can I please reiterate, that anyone who is using Sophos at home, will have it installed on their computer courtesy of their employer (we only sell Sophos to business users, not to home users).

    Under the conditions of the license for installing on employees home computers, all support requests and questions must be submitted to the relevant administrator in your (employer's) company. Sophos support are unable to accept support requests from employees using Sophos on their home computers.

    You are of course welcome to  engage with this forum, but if you have problems with Sophos, you must refer it back to your employer.

    Thank You.

    shaunm

    :40937
Reply
  • 0

    Hi,

    I understand all the info. in your ( sandy sophos moderator ) post to me. But there is two things that I would like to ask based on your post to me.( I am requesting this info. from sandy sophos moderator, but I would like to say that if anyone has more info. or would like to add something please feel free to reply / post to this as well. Thank You.)

     I would like to ask sandy the following 

    1  If I suspect a suspicious file on my computer, OR If there is a file in the sophos (virus) volt that I am unshore about can I email the file directly to sophos or should I email the file to my administrator or is this a question I should ask my administrator?  Also I thought I saw that a Mac user ( free sophos product) can email sophos a ( suspicious, virus) file directly. But I do not have any free sophos products, and I am not a Mac user. I am running windows 7, It is a 64 bit os. So I am not shore If that applies to me? If I am allowed to email a suspicious file, virus directly to sophos could you post the email address?  

     2 I believe that I understand all the rules for the sophos forums but to be shore would it be possible for you to post a link to these rules? 

    Thank you for your original post sandy.

    For reference sandys (sophos moderator) original post to me is below.  

     
     
     
    Re: sophos anti virus questions

     

    ‎Mon 17-Jun-2013 05:37

    Can I please reiterate, that anyone who is using Sophos at home, will have it installed on their computer courtesy of their employer (we only sell Sophos to business users, not to home users).

    Under the conditions of the license for installing on employees home computers, all support requests and questions must be submitted to the relevant administrator in your (employer's) company. Sophos support are unable to accept support requests from employees using Sophos on their home computers.

    You are of course welcome to  engage with this forum, but if you have problems with Sophos, you must refer it back to your employer.

    Thank You.

    shaunm

    :40937
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