Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 1 subscriber
  • Views 9919 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos endpoint, no bootstrap locations

Zoe

After following all articles to repair SSh updater problem the enterprise console does not display any bootstrap locations, update manager appears to be working however this server still shows 35 items in quarantine.

I've validated my license which coincedently was changed at the same time of the outbreak.

:33117


This thread was automatically locked due to age.
Parents
  • 0

    Hello Zoe,

    you seem to have two subscriptions so at the minimum the output should list Recommended with SESC distributed to the server's \SophosUpdate\CIDs\S000\SAVSCFXP and similar information for the additional subscription. If the Update managers view doesn't show an error and a definite date for last update (not Never) bootstrap locations should not be empty.

    The bootstrap information is not vital AFAIK - its absence nevertheless suggests some error. You should double-check that everything else is working by comparing the number of IDEs on an up to date client to the one on the IDEs download page.

    Christian

    :33151
Reply
  • 0

    Hello Zoe,

    you seem to have two subscriptions so at the minimum the output should list Recommended with SESC distributed to the server's \SophosUpdate\CIDs\S000\SAVSCFXP and similar information for the additional subscription. If the Update managers view doesn't show an error and a definite date for last update (not Never) bootstrap locations should not be empty.

    The bootstrap information is not vital AFAIK - its absence nevertheless suggests some error. You should double-check that everything else is working by comparing the number of IDEs on an up to date client to the one on the IDEs download page.

    Christian

    :33151
Children
No Data