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Sophos endpoint, no bootstrap locations

Zoe

After following all articles to repair SSh updater problem the enterprise console does not display any bootstrap locations, update manager appears to be working however this server still shows 35 items in quarantine.

I've validated my license which coincedently was changed at the same time of the outbreak.

:33117


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    If you are concerned about deleting that data, back it up to another location, but these folders need to be empty as this is in effect where the SUM data cache exists.

    Leave the s000 and s001 folders as they are so endpoints are still able to access thier CIDS, but delete the warehouse and working folders, these should be re[populated wiht the latest data and then as it will no longer be doing diff agains tthe cached data. At this point it should update your Bootstrap locations correctly. Sorry about the delay getting back to this as it has been a rather busy day. 

    :33135
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  • 0

    If you are concerned about deleting that data, back it up to another location, but these folders need to be empty as this is in effect where the SUM data cache exists.

    Leave the s000 and s001 folders as they are so endpoints are still able to access thier CIDS, but delete the warehouse and working folders, these should be re[populated wiht the latest data and then as it will no longer be doing diff agains tthe cached data. At this point it should update your Bootstrap locations correctly. Sorry about the delay getting back to this as it has been a rather busy day. 

    :33135
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