Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 1 subscriber
  • Views 9921 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos endpoint, no bootstrap locations

Zoe

After following all articles to repair SSh updater problem the enterprise console does not display any bootstrap locations, update manager appears to be working however this server still shows 35 items in quarantine.

I've validated my license which coincedently was changed at the same time of the outbreak.

:33117


This thread was automatically locked due to age.
Parents
  • 0

    Hello Zoe, could you confirm if the following location is available and has a SAVXP folder in it:

    on 2k8 or later:

    C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\s000

    prior to 2k8 (may be different dependant on language)

    C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\CIDs\S000

    If this exists the SUM is in fact working correctly, however as a fall-back you may want to try deleting all of the contents of the following folders a couple of levels up from these folders and then forcing an "Update Now" from the SUM manager view:

    \Update Manager\Working

    \Update Manager\Update Manager\Warehouse

    If SUM has an issue with cached data this should flush the operation.

    :33121
Reply
  • 0

    Hello Zoe, could you confirm if the following location is available and has a SAVXP folder in it:

    on 2k8 or later:

    C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\s000

    prior to 2k8 (may be different dependant on language)

    C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\CIDs\S000

    If this exists the SUM is in fact working correctly, however as a fall-back you may want to try deleting all of the contents of the following folders a couple of levels up from these folders and then forcing an "Update Now" from the SUM manager view:

    \Update Manager\Working

    \Update Manager\Update Manager\Warehouse

    If SUM has an issue with cached data this should flush the operation.

    :33121
Children
No Data