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threat detection update fail.

athion

right this may be hidden somewhere on here but i have been looking around all day and so far found nothing that links directly to the problem i am having so i hope you can help.

when updating my SUM i get this msg: 

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/15513

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/14873

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/14233

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/13593

i have checked my share folder security settings and i have all the correct permissions that i can see, i have tried stopping and restarting my update services. i have tried backing up the folders and recreating them to no avail.

please give me a hand :)

:37749


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    Hello Athion,

    there are a few threads in this forum where Cannot create stream is associated with a local path to the Warehouse. Unfortunately I've never found out when this path is used with an incrementing number appended (the steps are 640, btw) nor what actually happens in the synchronisation step.

    In short, I'm out of ideas. One more question (actually three): Do you distribute to the default SophosUpdate share only or also to other (remote) shares? And have you more than one subscription for SAVXP? Last - did SUM (re-)create the files in the warehouse? Support should know or be able to find out what happens and what could go wrong at this step (as the usual cleanup doesn't seem to help) and I suggest you contact them. Feel free to follow up on this thread and please post the solution (which I hope can be found).

    Christian

    :37911
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  • 0

    Hello Athion,

    there are a few threads in this forum where Cannot create stream is associated with a local path to the Warehouse. Unfortunately I've never found out when this path is used with an incrementing number appended (the steps are 640, btw) nor what actually happens in the synchronisation step.

    In short, I'm out of ideas. One more question (actually three): Do you distribute to the default SophosUpdate share only or also to other (remote) shares? And have you more than one subscription for SAVXP? Last - did SUM (re-)create the files in the warehouse? Support should know or be able to find out what happens and what could go wrong at this step (as the usual cleanup doesn't seem to help) and I suggest you contact them. Feel free to follow up on this thread and please post the solution (which I hope can be found).

    Christian

    :37911
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