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threat detection update fail.

athion

right this may be hidden somewhere on here but i have been looking around all day and so far found nothing that links directly to the problem i am having so i hope you can help.

when updating my SUM i get this msg: 

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/15513

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/14873

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/14233

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/13593

i have checked my share folder security settings and i have all the correct permissions that i can see, i have tried stopping and restarting my update services. i have tried backing up the folders and recreating them to no avail.

please give me a hand :)

:37749


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  • 0
    Thanks, athion

    Where does this SUM update from, directly from Sophos?
    Anyway, the error doesn't ring a bell. So I'd suggest what I had initially in mind anyway: Stop the SUM service and empty the Warehouse and Working folders. This should get rid of any potential inconsistencies. SUM will (try to) download and decode everything anew. Hopefully it will work then. If not it's probably easier to get to the root of the problem.

    Christian
    :37885
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  • 0
    Thanks, athion

    Where does this SUM update from, directly from Sophos?
    Anyway, the error doesn't ring a bell. So I'd suggest what I had initially in mind anyway: Stop the SUM service and empty the Warehouse and Working folders. This should get rid of any potential inconsistencies. SUM will (try to) download and decode everything anew. Hopefully it will work then. If not it's probably easier to get to the root of the problem.

    Christian
    :37885
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