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threat detection update fail.

right this may be hidden somewhere on here but i have been looking around all day and so far found nothing that links directly to the problem i am having so i hope you can help.

when updating my SUM i get this msg: 

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/15513

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/14873

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/14233

19/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/13593

i have checked my share folder security settings and i have all the correct permissions that i can see, i have tried stopping and restarting my update services. i have tried backing up the folders and recreating them to no avail.

please give me a hand :)

:37749


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  • Hello athion,

    this is from LogViewer, isn't it? The corresponding SUMTrace log might have a little bit more information. As SUMtrace wraps pretty quick it's best to check it shortly after a (manual) update attempt. 

    Christian

    :37805
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  • Hello athion,

    this is from LogViewer, isn't it? The corresponding SUMTrace log might have a little bit more information. As SUMtrace wraps pretty quick it's best to check it shortly after a (manual) update attempt. 

    Christian

    :37805
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