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AV updating when not connected to network.

fvd_rs

HI,

Can you confirm, should the IDEs and AV signatures update on their own via Sophos without being on the company network needing to be connected to the SUM?

:50066


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  • 0

    Hello fvd_rs,

    should the IDEs and AV signatures update on their own

    well, I'm not sure I understand what you mean by update on their own. For AutoUpdate to work you have to configure an update location and you can have two of them. If the Primary can't be contacted AutoUpdate tries the Secondary if configured. The Secondary can be set to Sophos (and needs your license credentials) - there's no inbuilt implicit fall-back.

    Christian

    :50068
  • 0

    Hi,

    Yes this is what I meant.  Is there a way to check it is actually upating via the Sophos (secondary location) if the primary isn't available?

    :50388
  • 0

    Hello fvd_rs,

    a way to check it is actually updating via the Sophos (secondary location)

    usually only on the endpoint. The updating log (View updating log from the GUI's Home screen) names the location in the Downloading product message. Please note that the minimum interval for downloading from Sophos is one hour, if your regular interval is less than that, you will see Download of XXXX failed for the Primary and skipped for the Secondary (Sophos) in between. Note also that RMSNT will never be downloaded from Sophos and the icon will eventually show an updating failed indication.    

    Christian 

    :50422
  • 0
    Time: 20/11/2014 15:44:04
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:03
    Message: Installation of Sophos AutoUpdate skipped
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:03
    Message: Installation of SAVXP skipped
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:03
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:03
    Message: Download of product Sophos Patch Agent from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:01
    Message: Downloading product Sophos Endpoint Security and Control from server sophos
    Module: SDDS2Update
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:01
    Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:00
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:00
    Message: Downloading product Sophos Patch Agent from server \\SUPPORTSVR\SophosUpdate\CIDs\S000\SAVSCFXP\
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:44:00
    Message: Could not add a connection to server \\SUPPORTSVR\SophosUpdate; user xxxxxxxxx\SophosUpdateMgr; Windows error 53
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:55
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:55
    Message: Downloading product Sophos AutoUpdate from server \\SUPPORTSVR\SophosUpdate\CIDs\S000\SAVSCFXP\
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:55
    Message: Could not add a connection to server \\SUPPORTSVR\SophosUpdate; user xxxxxxxx\SophosUpdateMgr; Windows error 53
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:49
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:49
    Message: Downloading product SAVXP from server \\SUPPORTSVR\SophosUpdate\CIDs\S000\SAVSCFXP\
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:49
    Message: Could not add a connection to server \\SUPPORTSVR\SophosUpdate; user xxxxxxxx\SophosUpdateMgr; Windows error 53
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:43
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:43
    Message: Downloading product RMSNT from server \\SUPPORTSVR\SophosUpdate\CIDs\S000\SAVSCFXP\
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:43
    Message: Could not add a connection to server \\SUPPORTSVR\SophosUpdate; user xxxxxxxx\SophosUpdateMgr; Windows error 53
    Module: CIDUpdate
    Process ID: 4572
    Thread ID: 3848

    Time: 20/11/2014 15:43:34
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: ALUpdate
    Process ID: 4572
    Thread ID: 3848


    This is what I get from a laptop updating remotely.  Is it updating at least the AV signatures, which is what I am concerned about?

    thanks

    :54859
  • 0
    Hello fvs_rd,

    looks like it's working, although for this check there were no updates (therefore it says "skipped" for the SAVXP and AutoUpdate installs).

    Christian
    :54861