SAV v. 9.1.6 for Mac requires libcrypto.dylib v. 1.0.0?

Question

Hi,

I’’’’m using SAV v. 9.1.6 for Mac with OS X v. 10.9.4. Suddenly the on-access scanner won’’’’t start (I can’’’’t start it manually either), I can’’’’t update the the anti-virus software and several times a minute SAV generates error messages and crash reports of the following types, slowing my Mac down. Is anyone else experiencing this problem, and is there a solution to it? Thank you in advance for you replies!

Nina

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16/08/14 20:09:56,022 com.apple.launchd[1]: (com.sophos.autoupdate[1687]) Job appears to have crashed: Trace/BPT trap: 5
16/08/14 20:09:56,022 com.apple.launchd[1]: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
16/08/14 20:09:56,024 ReportCrash[1682]: Saved crash report for SophosAutoUpdate[1687] version ??? to /Library/Logs/DiagnosticReports/SophosAutoUpdate_2014-08-16-200956_[name].crash

and the crash report states

Dyld Error Message:

Library not loaded: /Library/Sophos Anti-Virus/Libraries/libcrypto.dylib

Referenced from: /Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/./SophosAutoUpdate

Reason: Incompatible library version: SophosAutoUpdate requires version 1.0.0 or later, but libcrypto.0.9.8.dylib provides version 0.9.8

This thread was automatically locked due to age.

nmu · Accepted Answer

Hi again,

I solved the problem myself by copying "libcrypto.dylib" from "/Library/Sophos Anti-Virus/Libraries" in an old Time Machine backup to my current "/Library/Sophos Anti-Virus/Libraries", where the file seemed to be missing. After restarting my computer, the error messages stopped appearing in my log file and I was able to update Sophos again. After the update, the on-acess scanner enabled itself as well. Why "libcrypto.dylib" was suddenly missing from my setup, I don't know.

Nina