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Please help! Why is Sophos freezing my brothers computer when it is being uninstalled?

millieelve

Hi,

I downloaded Sophos onto my brothers computer, and ever since it is causing it to freeze. Because of this, we bave decided to uninstall it, but it isn't allowing us to do so, as it is freezing during this process. it is a brand new laptop, running windows 7. please help!!!!!

:20251


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  • 0

    HI,

    For it to be that bad, is there another AV product on the machine, that could bring a machine to its knees?

    Can you disable the on-access scanner on the machine or are you unable to launch the interface of SAV to do so?

    If not, are you able to run in the run box or a command prompt:
    net stop savservice

    to stop the sav service?

    Does that help?  That might at least enable you to investigate.

    Regards,

    Jak

    :20253
Reply
  • 0

    HI,

    For it to be that bad, is there another AV product on the machine, that could bring a machine to its knees?

    Can you disable the on-access scanner on the machine or are you unable to launch the interface of SAV to do so?

    If not, are you able to run in the run box or a command prompt:
    net stop savservice

    to stop the sav service?

    Does that help?  That might at least enable you to investigate.

    Regards,

    Jak

    :20253
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