Hi,
I'm having difficulty with Sophos Endpoint 10.3 on a Windows 8.1 machine where I can't access the internet once installed. When I de-install the software, internet access returns.
How do I cure the problem, apart from using an alternative anti-virus solution?
The most obvious cause I can think of is that you installed the Sophos Client Firewall component along with Anti-Virus etc. and that switched on and does have any exceptions set (or maybe no configuration at the moment).
Try switching the policy off as a test, apply to the right group (containing the W8 computer) and seeing if internet access is restored. Example:
...and if that fixes the problem see the following article for more information on deploying the Sophos Client Firewall (SCF)...
http://www.sophos.com/en-us/support/knowledgebase/63997.aspx
Tip: Before too much troubleshooting and testing try a reboot of the W8 computer early on just to rule that out.
The most obvious cause I can think of is that you installed the Sophos Client Firewall component along with Anti-Virus etc. and that switched on and does have any exceptions set (or maybe no configuration at the moment).
Try switching the policy off as a test, apply to the right group (containing the W8 computer) and seeing if internet access is restored. Example:
...and if that fixes the problem see the following article for more information on deploying the Sophos Client Firewall (SCF)...
http://www.sophos.com/en-us/support/knowledgebase/63997.aspx
Tip: Before too much troubleshooting and testing try a reboot of the W8 computer early on just to rule that out.
