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Problems with increasing amount of memory being used

Yquem

Hi,

I have a problem with the memory allocated to the web browsers slowly increasing until my PC runs out of memory and more or less stops working. This problem only occurs when there is a second user logged in who starts a web browser. For the user that first starts a browser this effect does not occur. Since we mostly are two persons using the same PC, this is a real problem. It occurs for all the browsers we have installed (IE, Firefox and Opera). During a period we were also often redirected when clicking on links in Google searches, but this phenomenon has stopped now. I have made both complete scans with Sophos as well as with the rootkit removal tool. A couple of hidden files were found and removed, but to no help. I have also tried other free scanners, such as Malwarebytes, to no avail. Any help would be deeply appreciated.

/Y

:24931


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  • 0

    I get this when I'm on my PC...alone!

    Error:

    Faulting application name: swi_service.exe, version: 3.2.3.0, time stamp: 0x4f840393

    Faulting module name: swi_service.exe, version: 3.2.3.0, time stamp: 0x4f840393

    Exception code: 0x40000015

    Fault offset: 0x00064ae8

    Faulting process id: 0x17c0

    Faulting application start time: 0x01cd385975b2a621

    Faulting application path: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe

    Faulting module path: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe

    Report Id: b52cfbf7-a44c-11e1-ab43-5c260a1987dc

    :25027
  • 0

    Hi Wwinter,

    Support would probably need a process dump when you get that crash.  I previosuly posted;
    /search?q= 22249

    which descibes how to use procdump.exe to obtain it at the point a process crashes .  In this case set it for swi_service.exe.   Maybe you could try the same and submit it to support.

    @ Yquem, I would suggest contacing support to help determine if it's malware related or a product issue. I assume it's malware based on your description.  Running AutoRuns, might be a good first step: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

    Regards,
    Jak 

    :25029
  • 0

    Hi Jak,

    Thanks for replying. I am using the home version that came free with the licence we have at work and unfortunately it is free, but does not include any support... I might try contacting them anyway, to see if they might want to help me, but I fear that will not be the case. I will try running AutoRuns, in the hope of understanding more about what goes on.

    cheers,

    /Y

    :25059