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Windows 7 Savservice - High CPU

cathyo

Have a user running Windows 7 and on the weekely scan days, his system becomes unuseable as the savservice climbs past 50% CPU.  One thing I notice from the scan log is that there are multiple events for the Google Chrome Cache follows:

Scanning "C:\Users\pellerin\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0" returned SAV Interface error 0xa0040210: The file could not be accessed.

Has anyone had any experience with this issue, or the issue in general in which they were able to resolve.

Many Thanks,

:17121


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    Good Day Cathy

    To srt hte scan a lower priority, please follow the process below:

    Open the console | anti-virs & HIPs | Scheduled scan | Click add/edit | Configure | tick 'run at lower priority' | Click ok.

    This will let Sophos run at a lower priority, therefore your system resources for Sophos wont be that high to make the system unuseable. The system will priortize the resources.

    hope this helps you

    kind regards

    :17133
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  • 0

    Good Day Cathy

    To srt hte scan a lower priority, please follow the process below:

    Open the console | anti-virs & HIPs | Scheduled scan | Click add/edit | Configure | tick 'run at lower priority' | Click ok.

    This will let Sophos run at a lower priority, therefore your system resources for Sophos wont be that high to make the system unuseable. The system will priortize the resources.

    hope this helps you

    kind regards

    :17133
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