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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    @Zack: If you had Sophos set to delete quarantined items, then-

    To repair Sophos: Follow the steps detailed by FreedomIT in the post above, dated Thu 20-Sep-2012 17:00.

    To repair third party applications: I have not had the opportunity to work through this yet, as we have not had this occur corporately.  However, we also serve Sophos to our home users, as per our licence arrangement, and some of these users have deleted third party files.

    My first guess would be to try and repair the application using Add/Remove programs.  I will update the thread when I have more to add.

    Of course, this will not help for a large number of users in a corporate environment.  I hope someone posts up some information that will help you within this thread.  I feel your pain, if you are in this position.

    Regards,

    Steve

    :32125
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    @Blim: I would like to make use of the script to fix AutoUpdate that you posted a link to, however the link you quoted does not work.,  Does anyone know the correct link for this script?

    Cheers,

    Steve

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    Hello Steve,

    seems it has been only temporarily unavailable (likely for updating) - got a 404 first and now it's here again

    Christian

    :32131
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    Hello Everyone,

    We were also affected with the update that came out on Sept. 19 but hopefully it was fixed. However, I would like to know if I could get/download that (AGEN-XUV.IDE) bad file that was released on Wednesday Sept. 19 , which caused false positive issue? I just wanted to do some testing  and it would be great to have that same file.

    :34119