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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    Hello Everyone,

    We were also affected with the update that came out on Sept. 19 but hopefully it was fixed. However, I would like to know if I could get/download that (AGEN-XUV.IDE) bad file that was released on Wednesday Sept. 19 , which caused false positive issue? I just wanted to do some testing  and it would be great to have that same file.

    :34119
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  • 0

    Hello Everyone,

    We were also affected with the update that came out on Sept. 19 but hopefully it was fixed. However, I would like to know if I could get/download that (AGEN-XUV.IDE) bad file that was released on Wednesday Sept. 19 , which caused false positive issue? I just wanted to do some testing  and it would be great to have that same file.

    :34119
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