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Web browser stops working after Sophos Endpoint 10.0 is installed

BrianPaul

IE and Firefox stop working after installing Sophos Endpoint 10.0.  If we turn off Web Protection, then it works.  What would be causing this?  I would like to leave web protection on.  It does work on some computers with web protection enabled, but not all.  Does anyone know what the problem would be?

:20733


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    Hello Terry,

    provided at UCLA

    hm, I see you're a "specialist" ...

    The release notes only mention speed improvements in conjunction with web browsing. What's all browsers stop working exactly? No connection, i.e. a timeout? Or the browser crashing or apparently not starting at all? It's far-fetched but reading the release notes I wonder whether it has something to do with EMET - but then, this should be visible (see Installed MS-EMET5-now getting errors from sophos dll).

    There doesn't seem to be a simple answer though and for further troubleshooting you (or UCLA's IT) would have to work directly with Support.  

    Christian

    :54841
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  • 0

    Hello Terry,

    provided at UCLA

    hm, I see you're a "specialist" ...

    The release notes only mention speed improvements in conjunction with web browsing. What's all browsers stop working exactly? No connection, i.e. a timeout? Or the browser crashing or apparently not starting at all? It's far-fetched but reading the release notes I wonder whether it has something to do with EMET - but then, this should be visible (see Installed MS-EMET5-now getting errors from sophos dll).

    There doesn't seem to be a simple answer though and for further troubleshooting you (or UCLA's IT) would have to work directly with Support.  

    Christian

    :54841
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