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Web browser stops working after Sophos Endpoint 10.0 is installed

BrianPaul

IE and Firefox stop working after installing Sophos Endpoint 10.0.  If we turn off Web Protection, then it works.  What would be causing this?  I would like to leave web protection on.  It does work on some computers with web protection enabled, but not all.  Does anyone know what the problem would be?

:20733


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  • 0

    What is the problem exactly?

    Pages load slower?

    Pages don't load at all?

    There are 3 features that use the LSP/Callout Driver

    1. Web Control

    2. Download scanning

    3. Malicious website blocking.

    Features 1 and 3 require HTTP lookups which will add a slight bit of latency but shouldn't be noticable for most pages.

    Feature 2 relies of a 2MB buffer, so the browser can't render/use the content until it has been checked.

    Note: If you disable all 3 features, the LSP will be unloaded at the next system restart when the Sophos Web Intelligence update service is started but is it one of the 3 features specifically that causes the problem?

    Regards,

    Jak

    :53493
Reply
  • 0

    What is the problem exactly?

    Pages load slower?

    Pages don't load at all?

    There are 3 features that use the LSP/Callout Driver

    1. Web Control

    2. Download scanning

    3. Malicious website blocking.

    Features 1 and 3 require HTTP lookups which will add a slight bit of latency but shouldn't be noticable for most pages.

    Feature 2 relies of a 2MB buffer, so the browser can't render/use the content until it has been checked.

    Note: If you disable all 3 features, the LSP will be unloaded at the next system restart when the Sophos Web Intelligence update service is started but is it one of the 3 features specifically that causes the problem?

    Regards,

    Jak

    :53493
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