We upgraded from SEC 4.5 to 4.7 a couple of weeks ago, and it being the begining of a new month one of my support colleagues went to run his usual monthly report and finds he can't any more.
His Role includes "report configuration" and his Sub-estate the group of computers he wants to produce the report on.
The Report is "alert and event history"; "Last month"; on a group of computers in his sub-estate; we've tried selecting any combination of types, including just the first one "viruses" - but when he tries to run it it thinks for some time and then we consistently get a white screen with a close button on it and the letters ATL 9.00 approximately in the centre.
We've tried his previously used reports and creating new ones and the effect is always the same.
I who have a wider role and estate than him, can run the report without problem so it looks like it is permissions related - but his Role and Sub-Estate appear to give the ability to run this report on this group of computers.
Anyone else seen this ATL 9.00 and know what it means please? Thanks.
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