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ATL 9.00 on white screen when trying to produce a report

Blossom

We upgraded from SEC 4.5 to 4.7 a couple of weeks ago, and it being the begining of a new month one of my support colleagues went to run his usual monthly report and finds he can't any more.

His Role includes "report configuration" and his Sub-estate the group of computers he wants to produce the report on.

The Report is "alert and event history"; "Last month"; on a group of computers in his sub-estate; we've tried selecting any combination of types, including just the first one "viruses" - but when he tries to run it it thinks for some time and then we consistently get a white screen with a close button on it and the letters ATL 9.00 approximately in the centre.

We've tried his previously used reports and creating new ones and the effect is always the same.

I who have a wider role and estate than him, can run the report without problem so it looks like it is permissions related - but his Role and Sub-Estate appear to give the ability to run this report on this group of computers.

Anyone else seen this ATL 9.00 and know what it means please? Thanks.

:14599


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  • 0

    Hi,

    If he logs on to another machine (I assume it's a domain account) which has a remote Enterprise Console installed can he run the report? From the message you mention I would think it's more of a local problem on that machine, possibly with the Crystal Reports component that SEC uses. Testing his user on another machine would be worth a try.

    Regards,

    Jak

    :14607
  • 0

    Yes, when he logs in on another machine he can run the reports without problem - so looks like something has got corrupted on his machine, which is Windows 7.

    I'm guessing another uninstall of the SEC and re-install is the way to go - unless anyone can suggest an alternative.

    Thanks

    :14617
  • 0

    Hi,

    When he has the errror, is this on a remote console or actually on the SEC server?

    Does anything else on the machine use Crystal Reports?  

    How many directories do you have under:

    \Program Files[ (x86)]\Common Files\Business Objects\

    on the machine where it fails, multiple versions?


    Regards,

    Jak

    :14619
  • 0

    Hi, I had a problem in relation to running the reports on a laptop, mine was about licences etc. i have a remote SEC install but was wondering do you need to install crystal reports on the laptop as well, i checked under program files\common files\business objects i just a 3.0 folder, just saw the thread and was wondering if it was related.

    :14621
  • 0

    It was a remote install on his desktop machine, not on the SEC server

    The support person has rebuilt his machine and done a clean remote SEC install and is happily producing reports now so it looks like it was something got corrupted on the machine.

    Thanks for the help.

    :14639