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Client appears in Update Managers

Kami

I am facing a problem in my enterprise console that one of the client appears in update managers automatically. whenever i delete it from there manually it again appears there after few minutes. what is the reason of this ? how should i stop it from appearing there. it should only appear in endpoints but it also appears in update managers automatically .....

:21645


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    Hi,

    Sorry if this is an obvious question but I assume the machine doesn't have Sophos Update Manager (SUM) still running on it?

    Does the "Sophos Update Manager " service exist on this "client"?
    Does the "SophosUpdateMgr.exe " process appear to be running on it?

    The "client" has to be bringing the record back to life in the SUM list I would think.  As the status message comes in from the machine, it must have with it a SUM status seciton in the XML.

    Regards,

    Jak

    :21647
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  • 0

    Hi,

    Sorry if this is an obvious question but I assume the machine doesn't have Sophos Update Manager (SUM) still running on it?

    Does the "Sophos Update Manager " service exist on this "client"?
    Does the "SophosUpdateMgr.exe " process appear to be running on it?

    The "client" has to be bringing the record back to life in the SUM list I would think.  As the status message comes in from the machine, it must have with it a SUM status seciton in the XML.

    Regards,

    Jak

    :21647
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