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New user, two problems, trial.

petkow

Hi

OI decided to test the standalose version os Sophos Endpoint Security on a Windows Vista x64 box.

I was pleasantly surprised by the fact that the program uses an old school approach, and does not make assumptions

Each process is lbocked by default unless you allow it. I love it.

I decided to buy Sophos for my Home computers. I have a Windows 7 Laptop and a Vista x64 desktop.

I wrote an email to the support asking forpricing.

ALL the other antivirus companies state clearly what is the price for their packag, i did not find this info on your Websites/webshops?

1.Howcome is that? Do you work only with corporate customers?

2.Why did my software work flawlessly for some time, and than all of a sueedn i recieved a message that i do not have enough admin rights?

3.After searchin for a solution i did an command, forcing a reinstall based on files in the cache.

MsiExec.exe /i "c:\ProgramData\Sophos\AutoUpdate\cache\savxp\Sophos Anti-Virus.msi" REINSTALL=ALL REINSTALLMODE=voums UPDATEDRIVERS=0 /l*v c:\msi.log /qb

The admin windows disapeared, but now my software has stopped updating after this "procedure".

i deleted all the stuff from the cache folder, updates starte dworking again.

But why is this. A normal program should not require user intervention on this level, this is stupid, i am disapointed.

So i am baffled?

-Do i really want to buy this for my home computers? Please guys tell me thare is a magical solution for updates to start working again? did my trial expire? where is this info?

-Here is some info from my software's logs

[General]
Endpoint security and control =10.0
Current user rights =Sophos Administrator
[Anti-virus and HIPS]
-[ Software]
Sophos Anti-Virus10.0.0
Release statusFull
On-access statusEnabled
Detection engine3.26.28
Detection data4.72G
Virus data date12/5/2011
Items detected3134064
Detection identities0
HIPS rules version9.7.7
HIPS configuration version1.0.4
Last updated1/22/2012 16:42:58
 
http://pastebin.com/riRyn8xy  

update log

 
:21153


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  • 0

    Hello petkow,

    Sophos sells only to corporate customers

    As for the failed SAVXP update the log unfortunately doesn't contain a detailed reason. More information would be in the ALUpdatexxxx.log (in %ProgramData%\Sophos\AutoUpdate\Logs).

    Christian

    :21155
  • 0

    thank you for your reply, Christian.

    http://pastebin.com/yjLRxQh1

    here is the log file from today

    perhaps my ISP had DNS issues or something related with my internet connectivity?

    Prorgam is still not updating.

    How do i check out when does the trial expire?

    i looked in about section, to no avail.

    Too bad to hear that i cannot use this software in my SOHO network.

    Oh well, i will test another product with a separate or integrated firewall.

    -Do you offer separate toolkits like rootkit/ssdt hook kiot/ boot kit removal tools that i can use as a supplement to my existing toolbox?

    :21165
  • 0

    Hello petkow,

    Do you offer separate toolkits

    I'm not you - i.e. I'm not Sophos. just a customer. Sophos offers a number of free tools. While there are no Home licenses there is a Small Business product line.

    The trial licenses are usually valid for 30 days. The message you get (Couldn't authenticate user for resource with host server ) suggests that the credentials are not valid (i.e. either expired or you made a typo when entering them). You can check them a written here.

    Christian

    :21167
  • 0

    oh well it seems 30 days have pased

    i think i used some promotion for 60 trial days or similar but i could be wrong

    thanks for clearing that out

    :21169