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Re-installing SAV 10.3

ArtKeetra

Due to my SAV not working I decided to reinstall it.

I've uninstalled the SAV from when I reinstalled the Vista OS last October.

However, there is a SAV download in 'Programmes' from Feb 26th that won't uninstall - Error 3005 SAV can only be uninstalled by members of the Sophos-Admin users group. Strange as I've done this before without a hitch.

Also when I try to re-install SAV 10.3 it fails to do so: error 0x80041f09

To me, only option is to reinstall the OS, but, prior to that any advice would be much appreciated.

:48038


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    If you haven't got a Home or Starter edition of Windows it is easier to work with the computer management console (mentioned in the first half of the What To Do section of 110534) rather than the command line (explained in the second half).  However it is easier to explain what to do with the command line via the forum.

    If you have confirmed your account is definitely a member of the Sophos administrator group (?) and you have tried rebooting (?) then, as mentioned at the bottom of article 110534 have a look at the follow on article...

    http://www.sophos.com/en-us/support/knowledgebase/113207.aspx

    :48106
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  • 0

    If you haven't got a Home or Starter edition of Windows it is easier to work with the computer management console (mentioned in the first half of the What To Do section of 110534) rather than the command line (explained in the second half).  However it is easier to explain what to do with the command line via the forum.

    If you have confirmed your account is definitely a member of the Sophos administrator group (?) and you have tried rebooting (?) then, as mentioned at the bottom of article 110534 have a look at the follow on article...

    http://www.sophos.com/en-us/support/knowledgebase/113207.aspx

    :48106
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