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Re-installing SAV 10.3

ArtKeetra

Due to my SAV not working I decided to reinstall it.

I've uninstalled the SAV from when I reinstalled the Vista OS last October.

However, there is a SAV download in 'Programmes' from Feb 26th that won't uninstall - Error 3005 SAV can only be uninstalled by members of the Sophos-Admin users group. Strange as I've done this before without a hitch.

Also when I try to re-install SAV 10.3 it fails to do so: error 0x80041f09

To me, only option is to reinstall the OS, but, prior to that any advice would be much appreciated.

:48038


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    ArtKeetra wrote:

    ...but I did not see any command with 'john' in it.

    The article says to replace 'john' with your own username.  If your account is called 'kimcatherall' then run:

    net localgroup sophosadministrator kimcatherall /add

     The command will either complete OK (meaning your account wasn't in the group but now is), or say System error 1378, meaning your account was already in the group.  If you get something else: stop and post back a screenshot. 

    Finally type:

    net localgroup sophosadministrator

     ...and look through the output written to screen.  You should see that your account is shown as being in the SophosAdministrator group.

    Having done all that try to remove SAV again from Programs and Features.  If there is still a problem, log off and back on to the computer (or reboot) and try again.

    :48092
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  • 0
    ArtKeetra wrote:

    ...but I did not see any command with 'john' in it.

    The article says to replace 'john' with your own username.  If your account is called 'kimcatherall' then run:

    net localgroup sophosadministrator kimcatherall /add

     The command will either complete OK (meaning your account wasn't in the group but now is), or say System error 1378, meaning your account was already in the group.  If you get something else: stop and post back a screenshot. 

    Finally type:

    net localgroup sophosadministrator

     ...and look through the output written to screen.  You should see that your account is shown as being in the SophosAdministrator group.

    Having done all that try to remove SAV again from Programs and Features.  If there is still a problem, log off and back on to the computer (or reboot) and try again.

    :48092
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