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Issues Install Sophos On Server

smithr

Hi i had sophos installed on our remote desktop server, we were having issues with the server and to cut a long story short i removed sophos, now when i go to install it from our em lib, it wont install because of what looks like third party software, avremovew.log file underneath

hope you can help

Traceback (most recent call last):
  File "AVRemoveW.py", line 4, in ?
  File "zipextimporter.pyo", line 78, in load_module
  File "CompetitorRemoval\AVDetectRemove.pyo", line 31, in ?
  File "zipextimporter.pyo", line 78, in load_module
  File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.pyo", line 33, in ?
  File "zipextimporter.pyo", line 78, in load_module
  File "CompetitorRemoval\Products\UninstallSpecProduct\SpecLoader.pyo", line 12, in ?
  File "zipextimporter.pyo", line 78, in load_module
  File "xml\xpath\__init__.pyo", line 123, in ?
  File "xml\xpath\__init__.pyo", line 119, in Init
  File "zipextimporter.pyo", line 78, in load_module
  File "xml\xpath\BuiltInExtFunctions.pyo", line 14, in ?
  File "zipextimporter.pyo", line 78, in load_module
  File "urllib.pyo", line 26, in ?
  File "zipextimporter.pyo", line 78, in load_module
  File "socket.pyo", line 45, in ?
  File "zipextimporter.pyo", line 91, in load_module
ImportError: WSAStartup failed: error code 11003

:15603


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  • 0

    Hi,

    If you manually run setup.exe from the CID and uncheck, run competitor check, I assume it then installs ok?

    Regards

    Jak

    :15605
  • 0
    Sorry not by the machine at the moment
    If this is the third party checkbox, no it still fails exactly the same thing which is strange
    :15607
  • 0

    Hi,

    Very odd, if: http://msdn.microsoft.com/en-us/library/ms740668(v=vs.85).aspx  is anything to go by then the error is:

    WSANO_RECOVERY - 11003

    This is a nonrecoverable error.This indicates that some sort of nonrecoverable error occurred during a database lookup. This may be because the database files (for example, BSD-compatible HOSTS, SERVICES, or PROTOCOLS files) could not be found, or a DNS request was returned by the server with a severe error.

    So that being said, are there any problems with this machine interms of the files in:

    "\Windows\System32\drivers\etc \"

    or DNS, the ability to perform lookups in general?

    Does running:  

    nslookup sophos.com

    for example look ok?

    Maybe running:

    netsh winsock reset

    might help as might the following articles: http://support.microsoft.com/kb/299357 and/or http://support.microsoft.com/kb/811259

    Otherwise it might be worth copying the "crt" directory from the CID to the machine and running AVRemove.exe whilst running ProcessMonitor, using that log in conjunction with the avremove.log  file, it might be possible to figure out what's going wrong.  Ideally you could run the same test on a working machine to see how they might differ.  Ensure that AVRemove.exe is able to load: mswsock.dll and ws2_32.d l would be a good start based on the error.

    I must say, I've never seen this error before with SAV.

    Jak

    :15609
  • 0

    Hi again tried

    nslookup sophos.com and that seems to come back fine

    tried running netsh winsock reset and that doesnt fix it either

    the links below are are log file from the process monitor to be honest i dont know what im looking for

    http://www.mediafire.com/?74a57d536m86itl

    http://www.mediafire.com/?141khgsbm2bq65b

    Many Thanks

    Rob

    :15611
  • 0

    Sorry for the delay, are you able to post the entire avremovew.log file and a process monitor log (taken from the same run) to help try and tie up the times the error is thrown?

    It might be worth opening a Support case as well to get Support looking at it in parallel.

    Regards,

    Jak

    :15647