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Update failure.

chanana

When I click update the folder say could not contact server. It also is not doing auto update. I am using Windows 7 home primium. I connect to wireless through a router.

Time: 10/04/2011 21:17:22
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 5160
Thread ID: 6908

Time: 10/04/2011 21:17:20
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 5160
Thread ID: 6908

Time: 10/04/2011 21:17:20
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 5160
Thread ID: 6908

Time: 10/04/2011 21:17:05
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 5160
Thread ID: 6908

Time: 10/04/2011 21:17:04
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 5160
Thread ID: 6908

:17469


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  • 0

    Hi,

    Can you post a snippet from the last trace log from the last update attempt.

    The log file is here, there may be more than 1 so, maybe order by "Date modified" to ensure you have the latest open:

    C:\ProgramData\Sophos\AutoUpdate\Logs \ALUpdate[timestamp].log

    Each time an update is attempted you will see the line:

    [time stamp]  : ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

    If this is a scheduled update.


    or:

    [time stamp]  :  ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"  

    If you force an Update now.

    These indicate the start of the update sequence.  Either way, if you can paste here the last attempt that would be useful.

    Regards,

    Jak

    :17479
Reply
  • 0

    Hi,

    Can you post a snippet from the last trace log from the last update attempt.

    The log file is here, there may be more than 1 so, maybe order by "Date modified" to ensure you have the latest open:

    C:\ProgramData\Sophos\AutoUpdate\Logs \ALUpdate[timestamp].log

    Each time an update is attempted you will see the line:

    [time stamp]  : ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

    If this is a scheduled update.


    or:

    [time stamp]  :  ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"  

    If you force an Update now.

    These indicate the start of the update sequence.  Either way, if you can paste here the last attempt that would be useful.

    Regards,

    Jak

    :17479
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