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Sophos Compliance Agent no connection to server

Hello,

since this morning i have 600 clients with Sophos Compliance Agent, reporting:

"The agent was unable to perform the retrieve policy operation. If this problem persists, please contact your administrator to report the problem. (Reason Unknown)"

In the Enterprise Console they where listed NAC Check Error. I've restarted the NAC-Server, all services are running and the web-interface is accessable.

Has anyone an idea what happened?

Greets

Robby Gorek

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0 RHIEM_IT over 13 years ago

Hello,
we have the same problems since 06:00am - 160 clients.
Restart NAC Server and Sophos Server - nothing changed. :smileysad:
???
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0 QC over 13 years ago

Hello Robby,
I don't have NAC so this is just a wild guess. Which versions (SEC, NAC and Endpoint) are you using? Could it be that the automated upgrade took place overnight?
Christian
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0 Gorek over 13 years ago

@RHIEM_IT:
Okay maybe its a general problem. I've also tried restarting the servers, with the same effect.
@QC:
I can't see an update. SEC-Version: 5.0.0.8, NAC-Version: 3.9.40.0, Client-Version: 10.0.6VDL4.79G.
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0 RHIEM_IT over 13 years ago

OK, Sophos is working...
Reply from German Support:
...das Problem ist Sophos bekannt, es wurde dafür ein Defekt mit der Nummer DEF83657 erstellt.
Die Problematik wird zur Zeit von der Entwicklung untersucht, sobald es Neuigkeiten gibt
werden wir Sie darüber informieren. Einen Lösungsansatz gibt es zum jetzigen Zeitpunkt noch nicht.
...
They are still working...
Lets wait :(
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0 fancyabrew over 13 years ago

same here 300 clients.
I got this from support
"We have had a number of customers report the same issue and it is currently under investigation with our development team."
Not too much of an issue for us, the main problem was thinking what have we done to cause it!

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0 Gorek over 13 years ago

Seems that they fixed it. Down to 200 clients with failure.
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0 fancyabrew over 13 years ago

as of a few mins ago I have this error back again! loads of endpoints showing assesment failure
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0 fancyabrew over 13 years ago

looks like an update from about 1420 today
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