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Problem Installing Update Manager

virusVictim

I'm running enterprise console 4.0.0.2362 and add 12 remote site running SOPHOS UPDATE MANAGER from windows XP workstation ...A Couple of my Update machine crash and where replace by windows 7 64 bit computer ..The problem is i cant install the updtae manager (Suminstallset) on these computer.

Is sophos update manager supported on windows 7 64 bit or is there a New file that is needed

:18425


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  • 0
    Hm, seems you managed to confuse the installer. Won't help you now but as you were already on 4.0 you wouldn't have needed the SOPHOS3 database.
    So you ran the 4.7 Upgrade Advisor (which did not complain), then the installer but it stopped at some point? You probably don't have the exact error you were getting. If you run the advisor again - what does it say?
    Uninstalling RMS was not a good idea as it crippled the 4.0 install (EM library is not a problem if you've already got rid of your legacy policies). Is SEC 4.0 still in Add/Remove Programs? Can you still open the console? If not you're in limbo. I'd first run the 4.0 installer again to repair the 4.0 installation. If this doesn't work you should by all means call Support. Best-guess hacking, excuse me, will only make things worse.
    Oh - if you haven't done yet please back up the SOPHOS4 database.
    OTOH even though it might sound scary at this point chances are good that the problems can be resolved. Don't dismiss any errors you encounter (it's a good idea to make screenshots - you won't remember the details afterwards).

    Christian
    :18507
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  • 0
    Hm, seems you managed to confuse the installer. Won't help you now but as you were already on 4.0 you wouldn't have needed the SOPHOS3 database.
    So you ran the 4.7 Upgrade Advisor (which did not complain), then the installer but it stopped at some point? You probably don't have the exact error you were getting. If you run the advisor again - what does it say?
    Uninstalling RMS was not a good idea as it crippled the 4.0 install (EM library is not a problem if you've already got rid of your legacy policies). Is SEC 4.0 still in Add/Remove Programs? Can you still open the console? If not you're in limbo. I'd first run the 4.0 installer again to repair the 4.0 installation. If this doesn't work you should by all means call Support. Best-guess hacking, excuse me, will only make things worse.
    Oh - if you haven't done yet please back up the SOPHOS4 database.
    OTOH even though it might sound scary at this point chances are good that the problems can be resolved. Don't dismiss any errors you encounter (it's a good idea to make screenshots - you won't remember the details afterwards).

    Christian
    :18507
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