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Auto Update Failure

mr_ivoryz

Hello,

I have Sophos Endpoint and Security Control version 9.7 on a Windows 7 machine!

I am having a problems checking for updates. I right click on it to update, and it can't connecot to the server.  How do I configure the auto update to work?

:17577


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    Hello Xavier,

    ok, my wording wasn't clear as I wanted you the post nslookup's output. You showed that alupdate.exe connects to static-ip-62-41.eurorings.net and I wondered if this is one of the addresses nslookup returns for es-web-2.sophos.com and if it is indeed an address on the Akamai network. It's just a WAG that this eurorings.net sits "in between" and does something which makes alupdate unhappy - that's why I suggested inspecting the traffic with Wireshark.

    OTOH you said it happens on several computers with different ISPs. Do all show this 45 seconds timeout in the ALUpdate logs? 

    Christian

    :17771
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  • 0

    Hello Xavier,

    ok, my wording wasn't clear as I wanted you the post nslookup's output. You showed that alupdate.exe connects to static-ip-62-41.eurorings.net and I wondered if this is one of the addresses nslookup returns for es-web-2.sophos.com and if it is indeed an address on the Akamai network. It's just a WAG that this eurorings.net sits "in between" and does something which makes alupdate unhappy - that's why I suggested inspecting the traffic with Wireshark.

    OTOH you said it happens on several computers with different ISPs. Do all show this 45 seconds timeout in the ALUpdate logs? 

    Christian

    :17771
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