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Auto Update Failure

mr_ivoryz

Hello,

I have Sophos Endpoint and Security Control version 9.7 on a Windows 7 machine!

I am having a problems checking for updates. I right click on it to update, and it can't connecot to the server.  How do I configure the auto update to work?

:17577


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    Looking at the timestamps

    Trace(2011-Oct-09 09:02:49): TrySyncProduct, Calling BeginSync
    Trace(2011-Oct-09 09:03:33): SDDSUpdateLocation caught exception ...
    Trace(2011-Oct-09 09:03:33): TrySyncProduct, Calling BeginSync
    Trace(2011-Oct-09 09:04:18): SDDSUpdateLocation caught exception ...

    approximately 45 seconds elapse until the error. This looks like a timeout. As you can access the server and file using a browser it shouldn't happen (unless e.g. a local firewall just drops the packets from or to alupdate.exe).So still no successful update since Sunday?

    Using TcpView you should be able see alupdate.exe trying to connect and wait - and if you at the same time (45 seconds should be long enough) you are able to get the file with a browser then - well, then I have to think of some explanation  :smileyhappy:

    Christian

    :17713
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  • 0

    Looking at the timestamps

    Trace(2011-Oct-09 09:02:49): TrySyncProduct, Calling BeginSync
    Trace(2011-Oct-09 09:03:33): SDDSUpdateLocation caught exception ...
    Trace(2011-Oct-09 09:03:33): TrySyncProduct, Calling BeginSync
    Trace(2011-Oct-09 09:04:18): SDDSUpdateLocation caught exception ...

    approximately 45 seconds elapse until the error. This looks like a timeout. As you can access the server and file using a browser it shouldn't happen (unless e.g. a local firewall just drops the packets from or to alupdate.exe).So still no successful update since Sunday?

    Using TcpView you should be able see alupdate.exe trying to connect and wait - and if you at the same time (45 seconds should be long enough) you are able to get the file with a browser then - well, then I have to think of some explanation  :smileyhappy:

    Christian

    :17713
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