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Unmanaged Stand Alone Client 9.0 on Win. 7 - Update doesn't work

czota

The error is: Can't contact server. The address used is Sophos with the correct user name and password. I'm not behind a firewall, just a plain cable connection, no proxies.

Time: 09/01/2010 12:26:41
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: SDDSUpdate
Process ID: 4192
Thread ID: 5064

Any insight would be appreciated. Thanks. Chris

:673


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    Hi,

    We have exactly the same issue with Windows 7 clients not being able to update properly. I've deleted the update cache as suggested and can see that it gets repopulated (although not sure entirely) when update is rerun. The GUI still reports an update error however.

    Windows XP clients on the same network are unaffected and can perform updates normally.

    Have also verified that the indexing file-locking issue isn't the cause.

    Any more suggestions as to why Sophos clients do not update correctly on Win7 only?

    Cheers,

    Keith

    :13753
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  • 0

    Hi,

    We have exactly the same issue with Windows 7 clients not being able to update properly. I've deleted the update cache as suggested and can see that it gets repopulated (although not sure entirely) when update is rerun. The GUI still reports an update error however.

    Windows XP clients on the same network are unaffected and can perform updates normally.

    Have also verified that the indexing file-locking issue isn't the cause.

    Any more suggestions as to why Sophos clients do not update correctly on Win7 only?

    Cheers,

    Keith

    :13753
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