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Unmanaged Stand Alone Client 9.0 on Win. 7 - Update doesn't work

czota

The error is: Can't contact server. The address used is Sophos with the correct user name and password. I'm not behind a firewall, just a plain cable connection, no proxies.

Time: 09/01/2010 12:26:41
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: SDDSUpdate
Process ID: 4192
Thread ID: 5064

Any insight would be appreciated. Thanks. Chris

:673


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    There are any number of reason that can cause this behavoir.

    The first I would check is the index service is not causing a file lock in the cache folder. Please see the article below about this issue.

    http://www.sophos.com/support/knowledgebase/article/59494.html

    Alternatively can you type in the URL http://es-web-3.sophos.com

    Are you able to reach the address?

    If not then please check with your ISP provider.

    Alternatively please check the C:\Program Files\Sophos\AutoUpdate\Config\TopLevelCatalogue.dat what is the content of the file? For version 9 it should read sdds.esc9.

    Can you delete the contents of the cache folder C:\Program Files\Sophos\AutoUpdate\Cache\   then run an update. Does the folder repopulate?

    If none of these suggestions work then I would recommend contacting Sophos support.

    :3240
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  • 0

    There are any number of reason that can cause this behavoir.

    The first I would check is the index service is not causing a file lock in the cache folder. Please see the article below about this issue.

    http://www.sophos.com/support/knowledgebase/article/59494.html

    Alternatively can you type in the URL http://es-web-3.sophos.com

    Are you able to reach the address?

    If not then please check with your ISP provider.

    Alternatively please check the C:\Program Files\Sophos\AutoUpdate\Config\TopLevelCatalogue.dat what is the content of the file? For version 9 it should read sdds.esc9.

    Can you delete the contents of the cache folder C:\Program Files\Sophos\AutoUpdate\Cache\   then run an update. Does the folder repopulate?

    If none of these suggestions work then I would recommend contacting Sophos support.

    :3240
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