Unable to Install Enterprise Console 5.1.0

Question

Hi,

I'm having a problem when i upgrade my console V:4.7 to V:5.1.0. The database of the console is a separate server.

Unable to instaled Enterprise Console

The MSI Terminated Unexpectedly

Event viewer Error

Source: MsiInstaller

Event ID: 11921

The description for Event ID ( 11921 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Sophos Enterprise Console -- Error 1921.Service Sophos Management Service (Sophos Management Service) could not be stopped. Verify that you have sufficient privileges to stop system services., (NULL), (NULL), (NULL), (NULL), , .

Thanks,

Tedz

This thread was automatically locked due to age.

jak · Accepted Answer

HI,

So you've run the installer on the SQL server to create the new databases.

Now on the SEC server you've logged on as an administrator, run the installer to upgrade those components.

If the message is to believe the installer couldn't stop the management service. Can you manually stop the Sophos Management Service through the service control manager GUI (services.msc) and then try again? Does it fail to stop? Can you just kill the process mgntsvc.exe?

Regards,

Jak