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Force installation

Jvuz

I followed this: http://www.sophos.com/en-us/support/knowledgebase/13090.aspx

but is there a way to force installation despite if it has been installed? We needed to change servers after the breakdown of the first one, and so, the console resides on another one (another name).

Jo

:50928


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    Hello Jo,

    the machines are listed in the correct group, but they aren't shown as managed

    so, they started to "appear" on OurServer (which until then didn't know they exist)? Then RMS on the endpoint has been able to connect to the server and to send some data - therefore SEC should consider it managed. Are they really unmanaged (icon and name grey) or not connected (red cross on the icon)?

    Christian

    :50968
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  • 0

    Hello Jo,

    the machines are listed in the correct group, but they aren't shown as managed

    so, they started to "appear" on OurServer (which until then didn't know they exist)? Then RMS on the endpoint has been able to connect to the server and to send some data - therefore SEC should consider it managed. Are they really unmanaged (icon and name grey) or not connected (red cross on the icon)?

    Christian

    :50968
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