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Remote Console

tedz

Hi,

I have a problem of instalation to my remote Server. I incountered and error: RESOLVE USER ERROR  when I accessing the Database User account  that they used of database account on SEC server.

Windows Server 2003 SP2 I'm using.

Database user account member of:

Domain admins

Sophos DB admins,

Sophos Console Service User

Anyone can help?

Thanks,

Tedz

:26137


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  • 0

    Hello tedz,

    so the database user is a domain account, right? Did you select it using the Browse ... button - just wondering why the screenshot doesn't show the name.

    There should be a Sophos_bootstrapper dd-mm-yyyy hh_mm_ss.log in the installing user's %TEMP% directory, this should have more details on what went wrong (if you logged in via RDP it might have been cleared at logoff so just rerun the install in case it's not there).  Shouldn't be too large so you might be able to post it here.

    Christian

    :26195
Reply
  • 0

    Hello tedz,

    so the database user is a domain account, right? Did you select it using the Browse ... button - just wondering why the screenshot doesn't show the name.

    There should be a Sophos_bootstrapper dd-mm-yyyy hh_mm_ss.log in the installing user's %TEMP% directory, this should have more details on what went wrong (if you logged in via RDP it might have been cleared at logoff so just rerun the install in case it's not there).  Shouldn't be too large so you might be able to post it here.

    Christian

    :26195
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