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Upgrade SEC 4 to SEC 4.5 failed with error "script execution has failed"

Azwan

Hello Everyone,

As per subject does anyone encounter same issue?, Yesterday i was at customer place to upgrade SEC4 to SEC4.5.

After backup database and certificate the installation succesfull running until database installation was stop with error as per subject.

I have use steps from sophos knowledgebase http://http://www.sophos.com/support/knowledgebase/article/64789.html still encounter same error after re-run sophos SEC4.5 installer.

below are customer server detail.

Customer info:

OS                           :         Windows server 2003 R2 Standard Edition Sp2

Endpoint Console:         v4.0

Anti Virus Version:          v9.5

*.Mdf file                :          SOPHOS4.mdf and (165MB)  SOPHOS4_log.ldf (18GB)

:21973


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    Hi Christian,

    Currently SEC4 is install on VM and server snapshot was created before we proceed with upgrading if anything happen.

    I have try to remove SOPHOS3 and SOPHOS4 unfortunately the error is still same when re-run upgrade.

    Best solution right now to proceed with schedule , I have to install fresh SEC4.5 at customer server  and collect all the necesscary info to performed upgrade at office using copy of the database and replace the fresh SOPHOS45.mdf file.

    Thanks

    :21997
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  • 0

    Hi Christian,

    Currently SEC4 is install on VM and server snapshot was created before we proceed with upgrading if anything happen.

    I have try to remove SOPHOS3 and SOPHOS4 unfortunately the error is still same when re-run upgrade.

    Best solution right now to proceed with schedule , I have to install fresh SEC4.5 at customer server  and collect all the necesscary info to performed upgrade at office using copy of the database and replace the fresh SOPHOS45.mdf file.

    Thanks

    :21997
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