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Upgrade SEC 4 to SEC 4.5 failed with error "script execution has failed"

Hello Everyone,

As per subject does anyone encounter same issue?, Yesterday i was at customer place to upgrade SEC4 to SEC4.5.

After backup database and certificate the installation succesfull running until database installation was stop with error as per subject.

I have use steps from sophos knowledgebase http://http://www.sophos.com/support/knowledgebase/article/64789.html still encounter same error after re-run sophos SEC4.5 installer.

below are customer server detail.

Customer info:

OS : Windows server 2003 R2 Standard Edition Sp2

Endpoint Console: v4.0

Anti Virus Version: v9.5

*.Mdf file : SOPHOS4.mdf and (165MB) SOPHOS4_log.ldf (18GB)

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0 QC over 13 years ago

Hello Azwan.
looks like it's attempting to upgrade from the SOPHOS3 database. Is the SOPHOS3 database still listed in the instance (sqlcmd -E -S .\sophos -Q "select name from sysdatabases" )? If so, do the database files still exist?
Apart from that - has the SOPHOS45 database been created (i.e. is it listed in the above command's output) and what is the available space on the volume?
Christian
:21981
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0 QC over 13 years ago

Hello Azwan.
looks like it's attempting to upgrade from the SOPHOS3 database. Is the SOPHOS3 database still listed in the instance (sqlcmd -E -S .\sophos -Q "select name from sysdatabases" )? If so, do the database files still exist?
Apart from that - has the SOPHOS45 database been created (i.e. is it listed in the above command's output) and what is the available space on the volume?
Christian
:21981
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Vote Up 0 Vote Down

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