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Upgrade SEC 4 to SEC 4.5 failed with error "script execution has failed"

Azwan

Hello Everyone,

As per subject does anyone encounter same issue?, Yesterday i was at customer place to upgrade SEC4 to SEC4.5.

After backup database and certificate the installation succesfull running until database installation was stop with error as per subject.

I have use steps from sophos knowledgebase http://http://www.sophos.com/support/knowledgebase/article/64789.html still encounter same error after re-run sophos SEC4.5 installer.

below are customer server detail.

Customer info:

OS                           :         Windows server 2003 R2 Standard Edition Sp2

Endpoint Console:         v4.0

Anti Virus Version:          v9.5

*.Mdf file                :          SOPHOS4.mdf and (165MB)  SOPHOS4_log.ldf (18GB)

:21973


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    Hi Christian,

    I Didn't collect the database logs, however InstallDB.log info is "Msg 945, Level 14, state 2, server xxxx\SOPHOS, Procedure From3T045, Line 34 Database SOPHOS# cannot be opened due to inaccessible files or sufficient memory or disk space". Thanks

    :21979
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  • 0

    Hi Christian,

    I Didn't collect the database logs, however InstallDB.log info is "Msg 945, Level 14, state 2, server xxxx\SOPHOS, Procedure From3T045, Line 34 Database SOPHOS# cannot be opened due to inaccessible files or sufficient memory or disk space". Thanks

    :21979
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